Skip to main content

SAP Utilities CRM Functional Architect

00070434691

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Job Summary:

We are seeking an experienced SAP CRM Functional Architect with strong process and integration knowledge with deep expertise in SAP CRM and at least one SAP IS-U module. Ability to guide and influence Business and IT stakeholders toward optimal architectural decisions and best-practice Utilities solutions.

Responsibilities:

  • Proven ability to conduct FIT-GAP analysis, lead functional and architectural workshops, and translate business outcomes into scalable SAP CRM solutions
  • Ability to guide and influence Business and IT stakeholders toward optimal architectural decisions and best-practice Utilities solutions
  • Strong analytical and problem-solving capability to drive resolution of functional and integration issues by understanding business needs and presenting viable solution options
  • Demonstrated ability to identify, design, and implement solutions that bridge functional and technical gaps aligned with business objectives
  • Excellent stakeholder management and communication skills, with experience engaging senior business and technology leaders
  • Collaborative mindset with the ability to work effectively across cross-functional, ensuring solutions meet functional requirements and quality standards
  • Proficient in producing high-quality Functional Design and Solution Design documentation
  • Strong hands-on experience in Utilities Product Modelling (PMU), including:
    • Product and service configuration
    • Pricing, eligibility, and product lifecycle management
  • Solid understanding of One Order Framework (OOF) and Utilities Process Framework (UPF) for orchestration of Utilities sales and service processes
  • Experience using CRM Web Requests to model and drive Utilities business processes
  • Hands-on experience with Utilities Sales via Multi-Channel Foundation for Utilities (MCFU) or equivalent custom web-based sales applications
  • Strong experience with SAP CRM WebClient UI, including:
    • UI component configuration and enhancement
    • Context nodes, views, and navigation handling
    • Business roles, work centres, and authorisation concepts
  • Solid understanding of CRM Utilities core processes, including:
    • Move-In, Move-Out, Transfer-In / Transfer-Out
    • Customer engagement and interaction processes
    • Experience in Interaction Centre (IC) configuration, including:
    • IC Business Roles and profiles
    • End-to-end customer interaction and service processes
  • Strong experience with Complaints and Case Management, including configuration and process integration
  • Experience supporting SAP CRM C&I (Commercial & Industrial) sales processes
  • Proven experience integrating SAP CRM with SAP IS-U and third-party applications, including inbound and outbound interfaces

Benefits:

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

· You can pursue innovative career tracks and opportunities here

· You can enhance your professional development through education and dedicated training

· We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Next Steps:

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time role. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know