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Field Support Engineer

00070569002

About the role
As a Field Support Engineer, you will make an impact by providing onsite and remote support for end-user devices, Microsoft 365 applications, and workplace technology services. You will support incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with infrastructure, operations, and service management teams.

In this role, you will

  • Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
  • Troubleshoot hardware, software, operating system, and connectivity issues.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Assist users with VPN, Wi-Fi, MFA, and access-related issues.
  • Respond to incidents and service requests within agreed SLA timelines.
  • Perform ticket triage, diagnosis, troubleshooting, and resolution activities.
  • Escalate unresolved issues to specialized support teams with complete troubleshooting details.
  • Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
  • Provide deskside support requiring physical intervention at office locations.
  • Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
  • Support workstation deployments, office relocations, conference room technologies, and site-specific IT activities.
  • Act as a customer-facing point of contact for onsite technical support.
  • Perform device imaging, deployment, refresh, and decommissioning activities.
  • Install, configure, and upgrade operating systems and applications.
  • Maintain asset inventory and CMDB accuracy.
  • Support laptop provisioning and endpoint deployment activities.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Toronto, ON.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

  • 5+ years of experience providing desktop, deskside, or field services support in an enterprise environment.
  • Experience supporting Windows operating systems, desktops, laptops, mobile devices, printers, and peripherals.
  • Hands-on experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Experience troubleshooting hardware, software, networking, and end-user access issues.
  • Experience working with ticketing systems in an SLA-driven support environment.
  • Knowledge of VPN, Wi-Fi, MFA, and identity/access support.
  • Experience with device imaging, deployment, refresh, and endpoint lifecycle management.
  • Strong customer service, communication, and problem-solving skills.

These will help you stand out

  • Experience supporting executive users and customer-facing environments.
  • Familiarity with ITIL processes and service management best practices.
  • Experience with conference room and collaboration technologies.
  • Knowledge of Microsoft Intune, Autopilot, or endpoint management solutions.
  • Relevant Microsoft, CompTIA, or end-user computing certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,500.00 – 90,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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