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Salesforce Developer

00070760121


Job Summary

Sr Developer will design build and optimize Salesforce and Service Cloud solutions for an MNC in a hybrid work model focusing on Apex development configuration and integration. The role involves translating complex business needs into scalable data driven solutions that enhance customer support efficiency improve user experience and deliver measurable value to global stakeholders.


Responsibilities

  • Design scalable Salesforce and Service Cloud components that align with business processes and deliver reliable outcomes for global stakeholders.
  • Develop robust Apex classes triggers and batch processes that ensure high performance maintainability and adherence to enterprise coding standards.
  • Configure Service Cloud features such as case management queues automation and knowledge to streamline customer support operations and reduce manual effort.
  • Implement secure integrations between Salesforce and external systems using APIs and middleware to ensure consistent and accurate data flow across platforms.
  • Optimize existing Salesforce customizations by refactoring code improving queries and tuning workflows to enhance system stability and response times.
  • Collaborate closely with product owners and business analysts to translate user stories into detailed technical designs and deliverables that are testable and measurable.
  • Create and maintain clear technical documentation that supports future enhancements onboarding of new team members and effective knowledge sharing.
  • Perform thorough unit testing and support system testing to detect defects early ensuring high quality releases and reduced production incidents.
  • Analyze data models within Salesforce to design efficient object relationships and field structures that support reporting and analytics needs.
  • Support incident resolution and production maintenance activities by investigating issues identifying root causes and implementing sustainable fixes.
  • Work effectively in a hybrid work model by participating in virtual ceremonies coordinating with distributed teams and ensuring consistent communication.
  • Contribute to continuous improvement initiatives by proposing enhancements adopting best practices and leveraging new Salesforce platform features where appropriate.
  • Ensure compliance with organizational policies security standards and regulatory requirements while implementing Salesforce and Service Cloud solutions.


Qualifications

  • Possess professional experience of four to eight years in Salesforce development with a strong focus on Service Cloud implementations and customization.
  • Demonstrate hands on proficiency in Apex programming including classes triggers test methods and asynchronous processing tailored to complex business logic.
  • Exhibit solid understanding of Salesforce configuration such as page layouts record types flows validation rules and permission sets to support secure and flexible solutions.
  • Apply knowledge of data models and relational design within Salesforce to build scalable schemas that support reporting analytics and integration needs.
  • Utilize strong problem solving and debugging capabilities to analyze issues assess options and deliver clear resolutions within agreed timelines.
  • Communicate effectively with technical and non technical stakeholders to explain solution approaches constraints and impacts in a concise and respectful manner.
  • Adapt to hybrid work expectations by managing time independently coordinating with team members across locations and maintaining accountability for deliverables.


Certifications Required

Salesforce Certified Platform Developer One or Salesforce Service Cloud Consultant certification preferred.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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