Site Support Engineer

About the role
As a Site Support Engineer, you will make an impact by providing hands-on onsite IT support in a 24x7 operational environment. You will be responsible for end-user computing support, hardware and software troubleshooting, Windows and Mac administration, mobile device support, asset management, and incident resolution. You will work closely with employees and IT teams to ensure reliable technology services while maintaining a high standard of customer support.

In this role, you will

• Provide onsite deskside support for end-user hardware, software, peripherals, and enterprise applications.
• Troubleshoot and resolve break/fix issues for desktops, laptops, monitors, printers, scanners, and related IT equipment.
• Support Windows and Mac operating systems, including diagnosis and remediation of system issues.
• Perform device staging, configuration, software installation, deployment, and replacement activities.
• Support Microsoft Office and Microsoft 365 applications.
• Troubleshoot and resolve basic network connectivity issues affecting end-user devices.
• Support printers, scanners, file shares, VoIP phones, and workplace technology services.
• Manage incidents and service requests through ServiceNow or a similar ITSM platform.
• Perform basic Active Directory administration, including account creation and user support activities.
• Support iOS mobile devices and related connectivity, configuration, and troubleshooting tasks.
• Maintain IT asset inventory, including equipment deployment, tracking, recovery, and lifecycle management.
• Perform endpoint protection and antivirus support activities, including Symantec Virus Scan or comparable solutions.
• Collaborate with infrastructure and support teams to escalate and resolve complex technical issues.
• Maintain compliance with operational procedures, documentation, and service management processes.
• Deliver exceptional customer service while communicating technical issues effectively to end users.
• Safely install, move, and configure IT equipment weighing up to 50 lbs.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Foster City, CA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Technical degree or equivalent professional experience supporting end-user computing environments.
• Experience providing deskside support, hardware/software troubleshooting, and break/fix support.
• Knowledge of Windows and Mac operating systems.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Familiarity with ServiceNow or comparable ITSM/ticketing platforms.
• Experience supporting mobile devices, including iOS.
• Knowledge of Microsoft Active Directory user and account administration.
• Experience supporting printers, scanners, file shares, and end-user peripherals.
• Understanding of basic networking concepts and end-user connectivity troubleshooting.
• Experience with IT asset management and inventory tracking.
• Knowledge of antivirus and endpoint protection technologies.
• Experience supporting VoIP or network-connected phones.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize and manage multiple incidents in a fast-paced support environment.
• Strong teamwork and collaboration skills.

These will help you stand out

• Experience supporting enterprise environments operating on a 24x7 schedule.
• Knowledge of endpoint management and device deployment processes.
• Familiarity with enterprise asset management practices.
• Experience working in SLA-driven support environments.
• Additional certifications related to desktop support, Microsoft technologies, or IT service management.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.

Work Schedule & Shift Requirements
This position supports a 24x7 operational environment and requires full flexibility.

• Initial schedule: Monday through Friday, 8:00 AM to 5:00 PM during onboarding and transition period.
• Following onboarding, schedules will be assigned based on operational requirements.
• Expected schedules may include night shifts, second shifts, weekends, and holidays.
• Rotational shift participation is a mandatory requirement.
• Shift assignments may change based on business and operational coverage needs.
• Candidates must be able and willing to support night, weekend, holiday, and rotating schedules.
• Ability to lift and move IT and electronic equipment weighing up to 50 lbs.

Salary and Other Compensation:
Applications will be accepted until October 27, 2026.
The annual salary for this position is between $50,000 - $59,000 USD depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.