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SDM-IOA Delivery

00070946371



Job Summary

Serve as a seasoned service delivery manager for integrated order and assortment solutions in a hybrid work model driving reliable purchase order management services for global retail clients while ensuring data accuracy across master data management processes and optimizing store facing outcomes through stable day shift operations.


Responsibilities

  • Manage end to end service delivery for integrated order automation solutions that support consistent and timely purchase order processing for global retail customers in a hybrid work environment.
  • Coordinate with cross functional technology and business teams to ensure stable day shift operations for purchase order management applications that directly support store replenishment and vendor collaboration.
  • Monitor service performance indicators for purchase order workflows and master data records to detect issues early and drive measurable improvements in accuracy throughput and system availability.
  • Define and enforce standardized operating procedures for incident management problem resolution and change implementation within the purchase order management and master data management retail landscape.
  • Collaborate with product owners and business analysts to translate retail buying and merchandising requirements into practical service enhancements that improve purchase order cycle time and data quality.
  • Oversee release planning and deployment activities for enhancements and defect fixes across purchase order management solutions while minimizing disruption to business operations during day shift windows.
  • Establish clear communication routines with stakeholders to provide transparent updates on service status incident root causes and remediation plans for master data management and purchase order processes.
  • Drive continuous improvement initiatives that simplify purchase order creation approval and tracking flows while ensuring alignment with retail master data standards and store operations needs.
  • Coordinate with vendor and internal support teams to ensure timely resolution of priority incidents affecting purchase order submission acknowledgement and receipt posting in downstream retail systems.
  • Track operational risks related to data integrity configuration changes and integration points between purchase order management master data repositories and store systems and work to mitigate these risks proactively.
  • Provide governance around configuration changes in purchase order management tools to safeguard master data consistency for items vendors locations and pricing across the retail ecosystem.
  • Develop and maintain comprehensive documentation for service runbooks support models and escalation paths that guide day to day support teams in handling master data and purchase order related issues.
  • Engage with store facing stakeholders and central operations teams to understand service pain points and translate them into prioritized improvement backlogs that enhance reliability and ease of use.

    • Qualifications

  • Demonstrate extensive hands on experience in purchase order management processes including creation modification approvals and lifecycle tracking in enterprise scale environments.
  • Exhibit strong domain expertise in master data management for retail covering product hierarchies vendor records store attributes and related reference data that drive order accuracy.
  • Apply practical knowledge of retail business processes such as merchandising inventory planning and store allocation to ensure that service delivery decisions are grounded in real operational needs.
  • Utilize prior exposure to store operations concepts such as replenishment receiving and stock visibility to better anticipate impacts of system incidents on store staff and customer experience.
  • Showcase proven experience managing service delivery for application landscapes with integrated order management master data and reporting tools for mid to large retail organizations.
  • Demonstrate strong communication and stakeholder management capabilities that support clear expectation setting incident updates and status reporting across technology and business communities.
  • Leverage familiarity with IT service management practices including incident problem and change management to maintain stable and predictable operations without requiring travel.

    • Certifications Required

    ITIL Foundation Certification or equivalent service management certification relevant to application support in retail environments.

    Things to know before you apply

    • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
    • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
    • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
    • Open position: Unless otherwise stated, this job posting is for an open position on our team.
    • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
    • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    About Cognizant
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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