As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members
Roles and responsibilities may include, but are not limited to:
Understand and remain up-to-date with client’s policies and guidelines
Review user reports regarding website content
Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
Serve as an advocate for the user community
Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside policy
Fulfill base productivity and quality requirements of the client
Respond to user inquiries with high quality, speed, empathy, and accuracy
Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
Identify inefficiencies in workflows and suggest solutions
Review of sensitive content sometimes involving graphic or disturbing subject matter
Required Qualifications:
2 years of professional work experience in a related field.
Diploma/Degree
Fluency in English & Vietnamese (Verbal & Written)
Basic Qualifications
Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
Preferred Skills / Experience:
Experience with confidential information collection and management
Experience within a business process outsourcing environment or comparable service environment
Professional Skills Requirements
Well developed logic based decision making and ability to triage and escalate borderline cases
Excellent communication (verbal and written), facilitation and interpersonal skills
Passion for corporate mission and ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Results-oriented, self-directed, and inquisitive
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
A reliable, proactive approach to entrusted tasks
Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
Passion for social media. Conversant with channels that provide on demand Video
Neutral mindset to alternative video content that needs classification
Must have some inclination/ viewpoint towards any/some of the following:
Social media regulation
Online free speech
Govt regulated Internet controls
Support for vulnerable sections of the society
EU policy making
Business process efficiency
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
