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Systems Engineer

00066366883


1. Job Title : Systems Engineer 2. Job Summary : We are seeking a Systems Engineer with 1 to 5 years of experience to join our team in a hybrid work model. Candidate should have expertise in Chinese Mandarin and Cantonese languages. The ideal candidate will have expertise in Incident Management Service Desk and Service Now with a strong understanding of Windows systems. This role involves managing and resolving technical issues efficiently ensuring seamless IT operations and contributing to the overall success of our IT services. 3. Experience : 1 - 5 years 4. Required Skills : Technical Skills: Incident Management Service Desk Service Now Windows Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Service Desk 7. Shift : Day 8. Responsibilities : - Candidate with expertise on Chinese Mandarin and Cantonese languages - Manage and resolve incidents promptly to ensure minimal disruption to IT services. - Oversee the service desk operations providing high-quality support to end-users. - Utilize Service Now to track and manage incidents ensuring accurate documentation. - Collaborate with team members to identify and implement process improvements. - Provide technical support for Windows systems ensuring optimal performance. - Monitor system performance and troubleshoot issues to maintain system integrity. - Assist in the development and implementation of IT policies and procedures. - Ensure compliance with company standards and industry best practices. - Coordinate with other IT teams to resolve complex technical issues. - Contribute to the development of training materials and conduct user training sessions. - Participate in regular team meetings to discuss ongoing projects and challenges. - Support the implementation of new technologies and system upgrades. - Maintain a high level of customer satisfaction through effective communication and problem-solving skills. -Qualifications - Possess a strong understanding of Incident Management processes and tools. - Demonstrate proficiency in using Service Now for incident tracking and management. - Have experience in providing technical support for Windows systems. - Exhibit excellent communication and interpersonal skills. - Show ability to work effectively in a hybrid work environment. - Display strong problem-solving skills and attention to detail. - Hold a degree in Computer Science Information Technology or a related field. 9. Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Programmer Analyst [70PM00] 11. Demand Requires Travel? : No 12. Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s a peek at our hiring process. Keep in mind that not every candidate advances through each step and the process may vary by role and location. Learn more in our candidate FAQs.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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