1. Job Title : Systems Engineer 2. Job Summary : We are seeking a Systems Engineer with 1 to 5 years of experience to join our team in a hybrid work model. Candidate should have expertise in Chinese Mandarin and Cantonese languages. The ideal candidate will have expertise in Incident Management Service Desk and Service Now with a strong understanding of Windows systems. This role involves managing and resolving technical issues efficiently ensuring seamless IT operations and contributing to the overall success of our IT services. 3. Experience : 1 - 5 years 4. Required Skills : Technical Skills: Incident Management Service Desk Service Now Windows Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Service Desk 7. Shift : Day 8. Responsibilities : - Candidate with expertise on Chinese Mandarin and Cantonese languages - Manage and resolve incidents promptly to ensure minimal disruption to IT services. - Oversee the service desk operations providing high-quality support to end-users. - Utilize Service Now to track and manage incidents ensuring accurate documentation. - Collaborate with team members to identify and implement process improvements. - Provide technical support for Windows systems ensuring optimal performance. - Monitor system performance and troubleshoot issues to maintain system integrity. - Assist in the development and implementation of IT policies and procedures. - Ensure compliance with company standards and industry best practices. - Coordinate with other IT teams to resolve complex technical issues. - Contribute to the development of training materials and conduct user training sessions. - Participate in regular team meetings to discuss ongoing projects and challenges. - Support the implementation of new technologies and system upgrades. - Maintain a high level of customer satisfaction through effective communication and problem-solving skills. -Qualifications - Possess a strong understanding of Incident Management processes and tools. - Demonstrate proficiency in using Service Now for incident tracking and management. - Have experience in providing technical support for Windows systems. - Exhibit excellent communication and interpersonal skills. - Show ability to work effectively in a hybrid work environment. - Display strong problem-solving skills and attention to detail. - Hold a degree in Computer Science Information Technology or a related field. 9. Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Programmer Analyst [70PM00] 11. Demand Requires Travel? : No 12. Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
