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Chief Architect-GRC

00067470381

WorkNEXT AI Transformation Head

Role Summary

The WorkNEXT AI Tech Expert is the technical ambassador for WorkNEXT AI modules—owning end-to-end client engagement, discovery, solution design, demos, pilots, and technical enablement. This role translates business pain points into pragmatic AI solutions, drives adoption and outcomes, and partners with product, engineering, and customer success to ensure WorkNEXT deployments deliver measurable value at scale.

Key Responsibilities

Client Engagement & Solutioning

  • Lead technical conversations with enterprise clients: discovery, requirements analysis, solution architecture, and value mapping.
  • Conduct tailored demos and hands-on workshops for WorkNEXT AI modules (e.g., workflows, assistants, analytics, automation).
  • Design proof-of-concepts (POCs) and pilot plans, including success criteria, data readiness, and deployment approach.
  • Translate business needs into AI-driven use cases and solution designs (incl. integrations, data pipelines, governance).

Technical Ownership

  • Build reference architectures and implementation playbooks for WorkNEXT AI modules across common enterprise stacks.
  • Partner with engineering to scope features, validate feasibility, and drive technical issue resolution.
  • Configure and optimize WorkNEXT AI models and workflows (prompt strategies, orchestration, guardrails, evaluation).
  • Ensure compliance with security, privacy, and responsible AI standards; coordinate with InfoSec and legal teams.

Customer Success & Enablement

  • Create client-facing technical collateral: solution briefs, runbooks, FAQs, architecture diagrams, ROI calculators.
  • Train client admins and super-users; develop enablement plans and adoption campaigns.
  • Monitor post-deployment health: performance metrics, drift, model evaluation, user feedback loops.

Cross-Functional Collaboration

  • Capture client feedback and market signals to inform product roadmap and prioritization.
  • Collaborate with Sales/Pre-Sales for deal strategy, estimates, and RFP responses.
  • Work with Data Engineering and Integration teams to ensure robust pipelines and API/connector reliability.

Required Skills & Competencies

Technical

  • Strong understanding of AI/ML foundations: NLP, LLMs, retrieval-augmented generation (RAG), prompt engineering, model evaluation.
  • Experience with cloud platforms (Azure/AWS/GCP), containerization (Docker/Kubernetes), and API integration patterns (REST, GraphQL, webhooks).
  • Knowledge of data pipelines (ETL/ELT), vector databases/embeddings, and observability of AI systems.
  • Familiarity with enterprise security, compliance, and responsible AI (RBAC, PII handling, auditability, human-in-the-loop).
  • Ability to create architecture diagrams, deployment runbooks, and performance monitoring strategies.

Client-Facing

  • Exceptional communication—can simplify complex AI concepts for non-technical stakeholders.
  • Consultative approach—discovery, problem framing, value story, and objection handling.
  • Strong demo presence; comfortable tailoring demos to industry verticals and role personas.
  • Negotiation and stakeholder management across business, IT, InfoSec, and procurement.

Mindset

  • Outcome-oriented: focuses on measurable business impact, not just features.
  • Curious and experimental: rapid prototyping, A/B testing, iterative improvement.
  • Ownership and accountability: proactive risk management, transparent communication.

Qualifications

  • 6–10+ years in Client-Facing Technical roles (e.g., Solutions Architect, Pre-Sales Engineer, AI Consultant).
  • 3+ years hands-on with AI/ML, LLM applications, or automation platforms.
  • Bachelor’s/Master’s in Computer Science, Data Science, Engineering, or equivalent experience.
  • Experience in at least one enterprise vertical (e.g., BFSI, Manufacturing, Retail, Healthcare) is a plus.
  • Certifications in cloud/AI (Azure AI Engineer, AWS ML Specialty, GCP ML Engineer) preferred.

Typical WorkNEXT AI Use-Case Areas (Adjust to your modules)

  • Knowledge assistant with RAG for policy/SOP retrieval, multilingual Q&A.
  • Process automation: ticket triage, claim summarization, email drafting, task routing.
  • Insight generation: summarization of meetings/chats, trend analysis, risk alerts.
  • Employee experience: HR policy assistant, IT helpdesk copilot, onboarding flows.
  • Compliance & governance: redaction, PII detection, audit-ready conversation logs.

Tools & Tech Stack (Illustrative)

  • Cloud & Infra: Azure (OpenAI, Cognitive Search), AWS (Bedrock, Sagemaker), GCP (Vertex AI).
  • Data: Databricks/Snowflake/BigQuery; ETL tools (ADF, Airflow), vector stores (Pinecone, FAISS).
  • Integration: REST/GraphQL APIs, iPaaS (MuleSoft, Boomi), event buses (Kafka).
  • Observability & Evaluation: Prometheus/Grafana, MLflow, human eval tooling, prompt/version management.
  • Security: OAuth2/OIDC, RBAC, KMS, DLP; Responsible AI guardrails & content filters.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s a peek at our hiring process. Keep in mind that not every candidate advances through each step and the process may vary by role and location. Learn more in our candidate FAQs.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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