Process Specialist - B&L • Graduate (exclusion: BE/B.Tech/MCA). This role revies first level processing, handles complex process steps/transactions and resolve queries/complaints with customers/clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions / exceptions.."Business / Customer: - Interacts with Client/customer to maintain accuracy and efficiency - 5-6 Year of US mortgage Underwriting experience - Proficient in FNMA/FHLMC guidelines - Knowledge and understanding of Risk assessment - Has knowledge of compliance and audit functions - Resolves customer queries and requests, - Provides clarifications & updates on project & processes to the stakeholders - Can co-ordinate with investors for any kind of audits or regulatory requirements - Experience working in Black Knight, Loss Mitigation System, Pyramid etc. Will be added advantage - Keeps the stakeholders informed on meeting process deliverables - Collates data for reporting. Project / Process: - Acts as an SME for the team to Identify & resolve issues and document all process changes - Monitor & review first level processing - Process complex Transactions - Handle first level escalations from client - Perform quality checks/audits and Root cause analysis on errors to ensure error free processing - Provides analytical reports - Contribute to process improvement initiatives - Identify and report process changes - Adhere to the mandatory industry regulation and compliance requirements for the given process - Review and audit adherence of the team Knowledge Management: - Perform knowledge sharing - Update Process documentation /user manuals as appropriate for the process - Participate in knowledge transfer People/Team Management: - Adhere to org hygiene and compliance needs in terms of- a. Personal Utilization & Time sheet submission b. Personal and new hire Assimilation c. Attendance d. Team Initiatives - Provides appropriate floor support as an SME and feedback to team - Has functional responsibility of the process in the absence of TL. - Manage break schedule/transport logistics for the team in the absence of the supervisor " |
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
