About the role
As a Quality Engineering Program Manager (Commercial P&C Claims), you will make an impact by leading and delivering complex programs supporting commercial underwriting and claims initiatives. You will be a valued member of a cross‑functional delivery and leadership team, working closely with business leaders, Quality Engineering and Assurance teams, and senior technology stakeholders to drive execution, transformation, and measurable outcomes.
This role requires a strong balance of program leadership, testing and quality expertise, business knowledge, and executive‑level stakeholder engagement, supporting large‑scale technology and transformation programs.
In this role, you will:
• Lead program planning and execution for commercial underwriting and claims initiatives, ensuring alignment to business and technology objectives.
• Manage communication, expectations, and outcomes for senior stakeholders, including CIO‑level leadership and Quality Engineering and Assurance leaders.
• Influence and align CIO strategic priorities with program execution, including initiatives related to test automation, GenAI implementation, and data strategy.
• Drive organizational change management, supporting adoption of new processes, strategies, and tools across teams.
• Serve as a champion for transformation and innovation, promoting modern delivery and quality practices.
• Develop, manage, and track program budgets, milestones, and financial performance.
• Identify and manage program risks, dependencies, and mitigation strategies across multiple workstreams.
Work model
At Cognizant, we believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a Cognizant or client office in Charlotte, NC. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
• 10+ years of experience in program and/or project management, leading complex, multi‑workstream initiatives.
• 15+ years of experience in testing or quality engineering, with a strong understanding of testing methodologies and techniques.
• Minimum 3 years of experience in Commercial P&C Claims environments.
• Proven experience working directly with CIOs or senior technology executives.
• Strong combination of business and technical acumen, with the ability to translate strategy into execution.
• Demonstrated excellence in stakeholder management, with strong verbal and written communication skills.
These will help you stand out
• Experience with Duck Creek platforms within Commercial P&C environments.
• Background leading technology transformation initiatives, including automation or AI‑driven programs.
• Experience managing programs across distributed or cross‑functional teams.
• Strong change‑management mindset with a track record of driving adoption and measurable improvement.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and innovative ideas to this role.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
