- Own and drive the full project lifecycle — from initiation and planning through configuration, testing, go-live, and post-launch hypercare.
- Establish and maintain project governance structures including steering committee cadences, RAID logs, status reporting, and escalation protocols.
- Define and manage an integrated project plan across all workstreams (configuration, integration, data migration, training, rollout), ensuring dependencies and critical path are actively managed.
- Deliver the project on time and within scope and budget, with August 2026 go-live and 50-store rollout by December 2026 as non-negotiable milestones.
- Serve as the primary point of contact for client’s technology and operations leadership, building trusted relationships at the VP and Director level.
- 12–15 years of project management experience, with at least 6 years leading large-scale technology implementations in the QSR, fast-casual, or food service industry.
- Demonstrated experience managing multi-vendor, multi-workstream programs with onshore/offshore delivery models.
- Deep understanding of restaurant back-of-house operations including inventory management, food cost, labor scheduling, and vendor ordering.
- Strong command of project management methodologies (PMP, PMI, or equivalent); experience applying both Waterfall and Agile/hybrid frameworks.
- Proven ability to manage executive-level client relationships and communicate clearly across technical and non-technical audiences.
- Experience leading store-level technology rollouts across 50+ locations, including readiness planning, wave scheduling, and hypercare.
- Proficiency with project management and collaboration tools such as MS Project, Smartsheet, Jira, Confluence, or equivalent.
- PMP certification or equivalent project management credential.
- Direct, hands-on experience implementing Crunchtime Back of House, including familiarity with its configuration, modules, and implementation methodology.
- Prior experience in QSR, restaurants or hospitality industry.
- Experience managing programs that involve POS, BOH, or enterprise platform replacements in a live restaurant environment.
- Familiarity with systems integrations between Crunchtime and adjacent platforms (POS, payroll, ERP, or ordering systems).
- Experience working within a systems integration or management consulting firm delivering restaurant technology programs.
- Six Sigma, PRINCE2, or SAFe Agile certification is a plus.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
- Medical, dental, vision and life insurance
401(k) plan and contributions
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
