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Five9 Developer

00069160762

Five9 Developer

Role Overview

We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL.

We support a healthy work-life balance through our wellbeing programs.

Key Responsibilities

1. Five9 Development & Configuration

  • Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
  • Build and maintain IVR scripts, call flows, and automation workflows
  • Configure inbound, outbound, and blended campaigns
  • Set up skills-based routing, queues, and agent profiles
  • Support call recording, reporting, and workforce management modules

2. Integration Development

  • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
  • Support data synchronization and workflow automation between platforms
  • Assist in integrating telephony systems (SIP, VoIP, PSTN)
  • Troubleshoot and resolve integration-related issues

3. System Support & Optimization

  • Monitor system performance and assist in optimizing routing and call flows
  • Troubleshoot call quality, connectivity, and configuration issues
  • Support production deployments and post-go-live activities
  • Participate in system testing, validation, and release support

4. Cloud & Security Support

  • Support cloud-based contact center architecture using Five9
  • Assist with implementing secure authentication methods (SSO, SAML, OAuth)
  • Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
  • Collaborate with infrastructure and network teams on environment setup

Required Qualifications

  • 3–5+ years of experience working with contact center technologies, preferably Five9
  • Hands-on experience with:
    • Five9 VCC (IVR, ACD, campaigns, reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and system integrations
    • CRM integrations (Salesforce or similar)
  • Basic understanding of authentication protocols (SSO, SAML, OAuth)
  • Familiarity with SQL or reporting tools

Soft Skills

  • Strong problem-solving and troubleshooting abilities
  • Good communication and collaboration skills
  • Ability to work in cross-functional teams
  • Detail-oriented with strong documentation skills
  • Proactive and adaptable mindset

Nice to Have

  • Five9 certifications
  • Experience with scripting or programming (JavaScript, Python, or similar)
  • Exposure to Workforce Optimization tools (e.g., Verint WFM)
  • Experience working in cloud-based environments

Pay Transparency

The annual salary range for this role is $80,000 – $100,000 USD, depending on experience, skills, qualifications, and internal equity.

This position is also eligible for a comprehensive benefits package.

Benefits

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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