Five9 Developer
Role Overview
We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL.
We support a healthy work-life balance through our wellbeing programs.
Key Responsibilities
1. Five9 Development & Configuration
- Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
- Build and maintain IVR scripts, call flows, and automation workflows
- Configure inbound, outbound, and blended campaigns
- Set up skills-based routing, queues, and agent profiles
- Support call recording, reporting, and workforce management modules
2. Integration Development
- Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
- Support data synchronization and workflow automation between platforms
- Assist in integrating telephony systems (SIP, VoIP, PSTN)
- Troubleshoot and resolve integration-related issues
3. System Support & Optimization
- Monitor system performance and assist in optimizing routing and call flows
- Troubleshoot call quality, connectivity, and configuration issues
- Support production deployments and post-go-live activities
- Participate in system testing, validation, and release support
4. Cloud & Security Support
- Support cloud-based contact center architecture using Five9
- Assist with implementing secure authentication methods (SSO, SAML, OAuth)
- Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
- Collaborate with infrastructure and network teams on environment setup
Required Qualifications
- 3–5+ years of experience working with contact center technologies, preferably Five9
- Hands-on experience with:
- Five9 VCC (IVR, ACD, campaigns, reporting)
- SIP, VoIP, and telephony concepts
- REST APIs and system integrations
- CRM integrations (Salesforce or similar)
- Basic understanding of authentication protocols (SSO, SAML, OAuth)
- Familiarity with SQL or reporting tools
Soft Skills
- Strong problem-solving and troubleshooting abilities
- Good communication and collaboration skills
- Ability to work in cross-functional teams
- Detail-oriented with strong documentation skills
- Proactive and adaptable mindset
Nice to Have
- Five9 certifications
- Experience with scripting or programming (JavaScript, Python, or similar)
- Exposure to Workforce Optimization tools (e.g., Verint WFM)
- Experience working in cloud-based environments
Pay Transparency
The annual salary range for this role is $80,000 – $100,000 USD, depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package.
Benefits
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
