Role: Deskside support Engineer
Location: Waukegan, Illinois
Experience: 3-6 years
Roles and responsibilities:
We are seeking a Desktop Engineer to support pharmacy IT operations, including laptops, desktops, printers, scanners, label printers, barcode devices, and other pharmacy-related equipment. The candidate will be responsible for troubleshooting hardware, software, network, and peripheral issues, ensuring timely resolution of incidents and service requests. The role requires strong desktop support experience, excellent customer service skills, and the ability to support critical pharmacy environments with minimal disruption.
Job Description:
A suitable candidate should have 3–6 years of desktop/field support experience, with strong hands-on expertise in Windows desktop support, hardware troubleshooting, printer/peripheral support, and ITSM ticket management. Prior experience supporting pharmacy, healthcare, or retail pharmacy environments would be preferred.
Skill matrix
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Windows Desktop Support – Windows 10/11, troubleshooting, OS issues | 3–6 years | X | ||
Hardware Support – laptops, desktops, monitors, docking stations | 3–6 years | X | ||
Printer & Peripheral Support – network printers, label printers, scanners, barcode readers | 3–5 years | X | ||
Pharmacy / Healthcare Equipment Support – pharmacy workstations, prescription printers, signature pads, dispensing-related devices | 2–4 years | X | ||
ITSM & SLA Management – ServiceNow/Remedy/Jira, ticket handling, incident/request management | 3–5 years | X |
Salary and Other Compensation:
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
