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ServiceNow Technical Consultant (Level I / II)

00069718451

ServiceNow Technical Consultant (Level I/II)

About the role

As a ServiceNow Technical Consultant (Level I/II), you will make an impact by designing, configuring, developing, and supporting ServiceNow solutions that help clients improve their business processes and technology operations. You will be a valued member of the Delivery Services team and work collaboratively with project managers, senior consultants, developers, architects, and client stakeholders to deliver high-quality ServiceNow implementations and integrations.

In this role, you will:

  • Design, develop, and implement ServiceNow solutions, including Service Catalog workflows, ITIL processes, CMDB, ITAM, and other platform capabilities.
  • Build and maintain integrations between ServiceNow and third-party systems using REST APIs, web services, and development best practices.
  • Configure and extend the ServiceNow platform to meet technical and business requirements throughout the project lifecycle.
  • Troubleshoot, test, and resolve incidents, defects, and enhancement requests while ensuring delivery quality and platform stability.
  • Collaborate with clients and project teams to gather requirements, communicate technical solutions, manage risks, and achieve successful project outcomes.
  • Create and maintain technical documentation, including solution designs, testing results, and implementation artifacts.
  • Mentor junior consultants, review technical deliverables, and promote development standards and quality across the team (Level II).

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position may operate in a remote, hybrid, or onsite model depending on client and project needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

  • Bachelor’s degree in Software Engineering, Computer Science, Electronic Engineering, or a related technical discipline.
  • ServiceNow Certified System Administrator (CSA) certification.
  • 2+ years of ServiceNow platform configuration and development experience with a track record of successful implementations.
  • Experience developing integrations using REST APIs, web services, JavaScript, HTML, and CSS.
  • Knowledge of ServiceNow platform modules, including ITSM, Service Catalog, CMDB, ITAM, and SACM.
  • Experience working in Agile and Software Development Lifecycle (SDLC) environments.
  • Strong written and verbal communication skills in English.
  • Ability to analyze problems, identify improvements, and communicate solutions effectively to technical and non-technical stakeholders.
  • For Level II, demonstrated ability to work independently and mentor less experienced team members.

These will help you stand out

  • ServiceNow certifications beyond CSA in additional product lines or platform specializations.
  • Experience extending the ServiceNow data model and developing advanced platform customizations.
  • Familiarity with cloud-based enterprise solutions and digital transformation initiatives.
  • Strong debugging, testing, and quality assurance experience.
  • Experience providing application support and resolving complex technical issues.
  • Proven mentoring, coaching, and technical leadership capabilities.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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