About the role
As a ServiceNow Technical Consultant (Level I/II), you will make an impact by designing, configuring, developing, and supporting ServiceNow solutions that help clients improve their business processes and technology operations. You will be a valued member of the Delivery Services team and work collaboratively with project managers, senior consultants, developers, architects, and client stakeholders to deliver high-quality ServiceNow implementations and integrations.
In this role, you will:
- Design, develop, and implement ServiceNow solutions, including Service Catalog workflows, ITIL processes, CMDB, ITAM, and other platform capabilities.
- Build and maintain integrations between ServiceNow and third-party systems using REST APIs, web services, and development best practices.
- Configure and extend the ServiceNow platform to meet technical and business requirements throughout the project lifecycle.
- Troubleshoot, test, and resolve incidents, defects, and enhancement requests while ensuring delivery quality and platform stability.
- Collaborate with clients and project teams to gather requirements, communicate technical solutions, manage risks, and achieve successful project outcomes.
- Create and maintain technical documentation, including solution designs, testing results, and implementation artifacts.
- Mentor junior consultants, review technical deliverables, and promote development standards and quality across the team (Level II).
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position may operate in a remote, hybrid, or onsite model depending on client and project needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Bachelor’s degree in Software Engineering, Computer Science, Electronic Engineering, or a related technical discipline.
- ServiceNow Certified System Administrator (CSA) certification.
- 2+ years of ServiceNow platform configuration and development experience with a track record of successful implementations.
- Experience developing integrations using REST APIs, web services, JavaScript, HTML, and CSS.
- Knowledge of ServiceNow platform modules, including ITSM, Service Catalog, CMDB, ITAM, and SACM.
- Experience working in Agile and Software Development Lifecycle (SDLC) environments.
- Strong written and verbal communication skills in English.
- Ability to analyze problems, identify improvements, and communicate solutions effectively to technical and non-technical stakeholders.
- For Level II, demonstrated ability to work independently and mentor less experienced team members.
These will help you stand out
- ServiceNow certifications beyond CSA in additional product lines or platform specializations.
- Experience extending the ServiceNow data model and developing advanced platform customizations.
- Familiarity with cloud-based enterprise solutions and digital transformation initiatives.
- Strong debugging, testing, and quality assurance experience.
- Experience providing application support and resolving complex technical issues.
- Proven mentoring, coaching, and technical leadership capabilities.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
