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Sr. Developer

00070097361



Job Summary

This hybrid Sr Developer position focuses on designing building and optimizing scalable solutions using Salesforce Data Cloud and Salesforce Agentforce to support complex IT business support operations. The role involves end to end ownership of data integration configuration and automation workflows that enhance service quality enable actionable insights and improve customer and employee experiences while aligning with organizational goals and compliance standards.


Responsibilities

  • Design and implement robust Salesforce Data Cloud solutions that enable efficient data unification and segmentation to support critical IT business support processes and reporting needs.
  • Develop and configure Salesforce Agentforce capabilities to streamline case handling and service workflows so IT business support teams can respond faster and more accurately.
  • Optimize data models and mapping within Salesforce Data Cloud to ensure high quality data improved system performance and reliable analytics outputs for business stakeholders.
  • Configure automation triggers and orchestration in Salesforce Agentforce to reduce manual effort improve response times and enhance service consistency for internal and external customers.
  • Collaborate with IT business support stakeholders to translate complex operational requirements into scalable Salesforce configurations that directly improve productivity and service reliability.
  • Create integration patterns between Salesforce Data Cloud and enterprise systems to ensure secure and timely data exchange that supports accurate reporting and decision making.
  • Perform impact analysis estimation and technical design for enhancements and new features ensuring that solutions are maintainable reusable and aligned with platform best practices.
  • Review and refine existing Salesforce implementations to identify performance bottlenecks and configuration gaps and propose improvements that enhance user experience and system stability.
  • Develop comprehensive unit and functional test scenarios for Salesforce Data Cloud and Agentforce features to ensure defect free releases and predictable behavior in production environments.
  • Provide guidance and technical support to IT business support teams during deployment and hypercare periods to ensure smooth adoption and minimal disruption to business operations.
  • Document solution designs configuration steps and operational procedures in a clear and structured manner so cross functional teams can support and evolve the platform effectively.
  • Monitor production usage and error trends in Salesforce solutions and implement corrective enhancements that reduce incidents and increase platform reliability for business users.
  • Coordinate with security and compliance stakeholders to ensure that data handling in Salesforce Data Cloud respects organizational policies and regulatory requirements and supports safe innovation.

    • Qualifications

  • Possess seven to ten years of experience as a developer or senior developer in enterprise environments with a strong focus on complex business system implementations and support.
  • Demonstrate deep hands on expertise in Salesforce Data Cloud configuration data ingestion identity resolution and audience creation to drive meaningful business insights.
  • Exhibit strong experience working with Salesforce Agentforce features including case workflows routing automation and service experience optimization in IT business support contexts.
  • Bring proven background in IT business support domains including incident handling request fulfillment and service management processes with ability to map them into Salesforce capabilities.
  • Show proficiency in designing and implementing data integration mechanisms such as API based data flows and batch processes that connect Salesforce Data Cloud with enterprise data sources.
  • Apply solid knowledge of application lifecycle practices including version control deployment strategies and environment management to maintain stability in hybrid work models.
  • Demonstrate strong analytical and problem solving skills with ability to diagnose complex platform issues and deliver pragmatic solutions that minimize downtime and rework.
  • Communicate effectively with technical and non technical stakeholders presenting solution options and tradeoffs in a clear manner that supports collaborative decision making.
  • Display familiarity with modern development and configuration practices in the Salesforce ecosystem and willingness to continuously learn new features related to Data Cloud and Agentforce.

    • Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

    About Cognizant: 
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
    Debashish Mishra SAP MM Developer
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    Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
    Laura Reynaud Lead Counsel
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    When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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    I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
    Lucas Hoffman Consultant

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