Job Summary
This hybrid day shift role seeks a system engineer with three to four years of experience in console operations mainframes and mainframe API within the telecom domain. The system engineer will maintain highly available production environments optimize mainframe workflows and support telecom specific services to ensure reliable customer connectivity and operational excellence across business critical platforms.
Responsibilities
Monitor telecom production mainframe console activities to ensure stable operations and timely response to system events that impact service continuity for customersAnalyze system alerts and job failures from mainframe consoles to identify root causes and apply corrective actions that reduce downtime and improve platform reliabilityConfigure and maintain mainframe API components to enable secure and efficient integration between telecom applications and core systems for consistent data flowsCollaborate with application support and network teams to coordinate mainframe changes and deployments that protect service quality and align with telecom business commitmentsDocument standard operating procedures for console operations and mainframe workflows to support knowledge sharing and consistent execution across the hybrid work modelReview performance metrics for telecom mainframe environments to propose tuning adjustments that enhance transaction throughput and reduce latency for end usersExecute scheduled batch jobs and operational tasks in the day shift window to meet telecom processing deadlines and comply with internal policies and external regulationsConduct impact assessments for mainframe configuration updates to prevent service disruption and maintain alignment between technical changes and telecom product roadmapsProvide technical support for incidents related to mainframe API integrations by validating request flows and coordinating remediation that protects data integrityCoordinate with vendors and internal infrastructure teams to track mainframe software versions and plan upgrades that strengthen security posture and operational resilienceMaintain accurate records of system changes and incident resolutions to support operational audits and enable continuous improvement of console operations in telecom contextsParticipate in problem management activities by contributing detailed analysis of recurring mainframe issues and recommending targeted preventive actions for long term stabilityEngage in continuous learning around evolving telecom standards and mainframe practices to suggest pragmatic enhancements that increase efficiency and societal connectivity impact
Qualifications
Possess hands on experience in console operations with three to four years of focused work managing system events and batch processing in complex enterprise environmentsDemonstrate strong proficiency in mainframes including job control concepts resource usage analysis and performance tuning within production grade settingsApply practical knowledge of mainframe API usage by designing and supporting integrations that connect telecom applications with core mainframe services in a secure mannerBring solid telecom domain experience that enables accurate interpretation of operational priorities service level expectations and customer impact across network driven offeringsWork effectively in a hybrid model by balancing onsite collaboration and remote focus work while maintaining clear communication and reliable availability during day shiftsShow capability to follow structured incident and change management practices that align with organizational standards and promote stable mainframe service deliveryExhibit analytical problem solving skills with attention to detail when assessing console logs and system metrics to propose realistic solutions that improve operational outcomes
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
