Key Responsibilities :
Jack Henry Synergy Support & Document Management (Primary SME)
- Serve as the primary support lead for Jack Henry Synergy document management, reporting, and document capture solutions.
- Monitor and validate daily document capture batches and reporting processes.
- Lead incident resolution for reporting failures, image capture issues, document retrieval problems, and integration failures.
- Partner with business users, operations teams, and vendors to ensure uninterrupted service delivery.
- Maintain operational procedures, support documentation, and audit artifacts.
Jack Henry ArgoKeys Administration & Support
- Provide primary support for ArgoKeys authentication, teller access, and platform security administration.
- Manage user provisioning, access-related incidents, and lifecycle administration.
- Coordinate application upgrades, configuration changes, and security-related initiatives.
- Support compliance and audit requirements related to user access controls.
Digital Banking Platform Support
- Serve as primary support lead for Jack Henry digital banking solutions including:
- Banno Digital Banking
- Commercial Center
- Teller Platform
- iPay
- Pep+
- Other customer-facing and branch-facing banking applications
- Responsibilities include:
- Production support and incident management
- User issue resolution
- Vendor coordination
- Application monitoring and operational governance
- Change and release support
- Start of Day (SOD) Operations & Production Monitoring
- Perform daily Start-of-Day validation activities.
- Review Synergy capture batch processing status.
- Monitor ServiceNow queues and prioritize production incidents.
- Ensure completion of critical banking operational processes.
- Identify and escalate potential operational risks before business impact occurs.
Workflow Automation & Batch Processing
- Support and govern enterprise job scheduling and workflow automation platforms.
- Monitor automated banking workflows and batch execution processes.
- Troubleshoot workflow failures and coordinate remediation activities.
- Participate in application migrations, modernization programs, and operational enhancements.
- Maintain production scheduling standards and operational controls.
Integration & Middleware Support
- Support integrations between Jack Henry platforms and downstream banking applications.
- Assist in troubleshooting middleware and API-related issues.
- Support interface monitoring and data reconciliation activities.
- Coordinate with development teams and vendors on application enhancements and defect resolution.
Business Continuity & Disaster Recovery
- Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
- Support month-end, quarter-end, and year-end validation activities.
- Execute DR test plans and production recovery procedures.
- Ensure operational readiness for audit and regulatory reviews.
Stakeholder & Vendor Management
- Act as primary liaison between business users, operations teams, technology teams, and Jack Henry vendors.
- Lead incident bridge calls for high-priority production issues.
- Provide regular status updates to leadership and stakeholders.
- Coordinate release planning, implementation activities, and post-implementation reviews.
- Present Root Cause Analysis (RCA) findings and remediation recommendations.
Salary and Other Compensation:
Applications will be accepted until Dec09, 2026.
The annual salary for this position is between $80,000 - $125,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
