Key Responsibilities :
Jack Henry Synergy Support & Document Management (Primary SME)
- Serve as the primary support lead for Jack Henry Synergy document management, reporting, and document capture solutions.
- Monitor and validate daily document capture batches and reporting processes.
- Lead incident resolution for reporting failures, image capture issues, document retrieval problems, and integration failures.
- Partner with business users, operations teams, and vendors to ensure uninterrupted service delivery.
- Maintain operational procedures, support documentation, and audit artifacts.
Jack Henry ArgoKeys Administration & Support
- Provide primary support for ArgoKeys authentication, teller access, and platform security administration.
- Manage user provisioning, access-related incidents, and lifecycle administration.
- Coordinate application upgrades, configuration changes, and security-related initiatives.
- Support compliance and audit requirements related to user access controls.
Digital Banking Platform Support
- Serve as primary support lead for Jack Henry digital banking solutions including:
- Banno Digital Banking
- Commercial Center
- Teller Platform
- iPay
- Pep+
- Other customer-facing and branch-facing banking applications
- Responsibilities include:
- Production support and incident management
- User issue resolution
- Vendor coordination
- Application monitoring and operational governance
- Change and release support
- Start of Day (SOD) Operations & Production Monitoring
- Perform daily Start-of-Day validation activities.
- Review Synergy capture batch processing status.
- Monitor ServiceNow queues and prioritize production incidents.
- Ensure completion of critical banking operational processes.
- Identify and escalate potential operational risks before business impact occurs.
Workflow Automation & Batch Processing
- Support and govern enterprise job scheduling and workflow automation platforms.
- Monitor automated banking workflows and batch execution processes.
- Troubleshoot workflow failures and coordinate remediation activities.
- Participate in application migrations, modernization programs, and operational enhancements.
- Maintain production scheduling standards and operational controls.
Integration & Middleware Support
- Support integrations between Jack Henry platforms and downstream banking applications.
- Assist in troubleshooting middleware and API-related issues.
- Support interface monitoring and data reconciliation activities.
- Coordinate with development teams and vendors on application enhancements and defect resolution.
Business Continuity & Disaster Recovery
- Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
- Support month-end, quarter-end, and year-end validation activities.
- Execute DR test plans and production recovery procedures.
- Ensure operational readiness for audit and regulatory reviews.
Stakeholder & Vendor Management
- Act as primary liaison between business users, operations teams, technology teams, and Jack Henry vendors.
- Lead incident bridge calls for high-priority production issues.
- Provide regular status updates to leadership and stakeholders.
- Coordinate release planning, implementation activities, and post-implementation reviews.
- Present Root Cause Analysis (RCA) findings and remediation recommendations.
Salary and Other Compensation:
Applications will be accepted until Dec09, 2026.
The annual salary for this position is between $80,000 - $125,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
