Role: ServiceNow Developer
Full-time employment
Location: London/Leeds/Exeter
Job Summary
Within an Agile methodology framework, the developer is responsible for working alongside and supporting to optimise and streamline business processes. They should analyse technical development requirements and implement architectural changes and solutions (based on ServiceNow technologies) working closely with the QA resources to ensure quality. This is in addition to finding opportunities to automate, innovate as well as to future proof initiatives with minimal disruption.
Key Responsibilities
Understand business requirements and provide relevant technical solutions based on ServiceNow capabilities.
Create POC for business requirements and validate technical solutions before deployment.
Create solutions which streamline business processes.
Understand complex regulatory frameworks and the client's organisational dynamics Translate or extend the service proposition across digital and non-digital channels.
Implement best practices in coding and design as per ServiceNow standards and community guidelines.
Tackle architectural changes, integrations, and new module implementation.
Reporting and dashboards set up.
Essential Skills
Proven extensive experience of ServiceNow as a platform.
Proven excellent understanding of ServiceNow capabilities.
Experience of development within UK public sector and/or regulatory environment.
Understanding of IT Service Management (ITSM) and Customer Service Management (CSM).
Experience with ServiceNow configuration and customisation.
Delivered ServiceNowAssist capabilities within ITSM and CSM.
Strong understanding of Agile principles, values, and practices.
Excellent communication skills, with the ability to build strong relationships with team members and relevant stakeholders.
Nice to Have Skills
Agile knowledge.
Qualifications
Relevant ServiceNow Certifications (e.g. Certified…… ) / CSM, ITSM, etc
Travel Requirements
Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
