Work Model: Remote ( Travel required)
Business Unit: Digital Operations / Intelligent Operations and Automation
Level: Director
About the role
As Director of Process Excellence and Field Operations Transformation, you will lead complex operational improvement and digital transformation initiatives for clients with large-scale, field-based operations. You will redesign processes, improve workforce productivity, and deliver measurable business outcomes by collaborating with clients and cross-functional teams across automation, analytics, and technology.
In this role, you will
- Apply deep industry knowledge to shape digital transformation strategies for clients with complex, field-based operations.
- Propose value-added solutions based on Process Reimagine elements and an understanding of clients’ business needs, and secure stakeholder agreement.
- Proactively gather customer feedback, represent the client’s perspective in internal discussions, and advocate for solutions that support the client’s objectives.
- Demonstrate a strong understanding of changes in clients’ businesses and adjust the value proposition accordingly, balancing client interests with those of Cognizant.
- Build and maintain positive, long-term strategic relationships that support business goals within, across, and outside the organization.
- Develop strategies for resource utilization and operational cost reduction through process optimization, system integration, policy review, forecasting, and prioritization.
- Create a stretch-goal work environment by establishing enablers such as performance management, rewards, and targeted career paths.
- Build processes, systems, and forums that identify opportunities to improve business performance.
- Build systems that leverage synergies across business units and cross-functional teams, including IPA, Analytics, and IT, to deliver commitments.
- Recognize and reward customer-focused behaviors and foster a customer-oriented approach across the team.
- Communicate relevant business information in decision-making forums, ensuring decisions are made with full knowledge of the issues; engage clients and stakeholders to generate buy-in at the overall business level.
- Communicate effectively across cultures and with global clients and stakeholders, representing the organization in appropriate forums.
- Develop persuasive and impactful communications around new ideas, tailored effectively to the intended audience.
- Provide formal and informal coaching to client and internal teams.
- Lead proposal development, including effort estimates for project work; lead pre-sales and post-sales support; and lead the development of domain collateral.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Washington, DC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements.
What you need to have to be considered
- Must have at least 17 years of overall work experience, including a minimum of 10 years of relevant experience.
- Must have project-managed high-impact automation and analytics initiatives from initiation through completion.
- Proven experience in risk management, including risk identification, mitigation planning, and governance for large-scale operational or transformation programs.
- Excellent experience managing the full RPA, automation, and analytics lifecycle.
- Must have excellent analytical, presentation, and communication skills.
- Ability to independently develop solutions for complex business requirements.
These will help you stand out
- Experience within telecommunications, logistics, transportation, aviation, supply chain, or another field-operations-intensive industry known for complex field operations or large-scale service delivery.
- Must have experience in the relevant domain; experience with a recognized KPO is preferred.
- Master Black Belt certification from ASQ or another recognized certifying organization.
- Experience supporting dynamic operating environments in which customer needs, service requirements, and operational conditions evolve rapidly, including knowledge of risk, compliance, and critical-path management within operationally sensitive industries.
- Experience supporting sales pursuits, transformation proposals, solution presentations, and executive-level client discussions.
- Experience leading transformation initiatives involving RPA, intelligent automation, analytics, or system integration.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual base salary for this position is between $ 190,000–$ 215,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
