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ServiceNow - Principal Technical Consultant

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About the role

As a Principal Technical Consultant, you will make an impact by designing and delivering innovative ServiceNow solutions that help clients achieve their business objectives while ensuring platform scalability, maintainability, and long-term value. You will be a valued member of the ServiceNow Consulting team and work collaboratively with customers, solution architects, engagement managers, developers, and implementation partners to drive successful digital transformation initiatives.

In this role, you will:

  • Lead the design and delivery of complex ServiceNow solutions, ensuring alignment with business requirements, platform standards, and industry best practices.
  • Advise customers on ServiceNow leading practices to support platform maintainability, future upgrades, and long-term success.
  • Drive large-scale implementations, integrations, and complex deployment activities across multiple workstreams and stakeholders.
  • Conduct customer workshops to assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
  • Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
  • Identify and mitigate project risks, resolve technical challenges, and ensure successful solution outcomes.
  • Mentor and coach Technical Consultants, Senior Technical Consultants, and junior team members to build platform expertise and delivery excellence.
  • Stay current with ServiceNow innovations, AI capabilities, platform enhancements, and industry trends, sharing knowledge across teams and customers.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.

The working arrangements for this role are accurate as of the date of posting. This may change based on project assignment, customer requirements, and business needs.

What you need to have to be considered

  • 8+ years of experience within a professional services, consulting, or ServiceNow implementation environment.
  • Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
  • Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
  • Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
  • Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
  • Experience identifying, analyzing, and resolving complex technical and business challenges.
  • Strong communication and stakeholder management skills with the ability to engage technical and business audiences.
  • Experience leveraging AI tools and AI-driven insights to optimize workflows, improve decision-making, and deliver business value.
  • Ability to travel up to 50% as required by project and client needs.
  • Active ServiceNow certifications aligned to the supported workflow(s).

These will help you stand out

  • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
  • Experience with ServiceNow AI capabilities, automation solutions, and digital workflow transformation initiatives.
  • Expertise in enterprise integrations and complex multi-platform ecosystems.
  • Experience leading global or large-scale ServiceNow transformation programs.
  • Strong mentoring and technical leadership experience across consulting teams.
  • Domain expertise in ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other ServiceNow workflow areas.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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The entrepreneurial mindset here is infectious. When you take initiative, you get support. What matters the most is showing up and trying.
Senthil Manoj Kumar Functional Architect
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My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.
Vidhya Ganesh AVP of Delivery Excellence
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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