Endpoint Windows
Engineering
1. Operating Systems & Endpoint Management
• Linux OS Administration
• Windows 10 / Windows 11 administration
• Windows Server 2016/2019/2022 basics
• OS installation, imaging and re-imaging
• SCCM/MECM patch management
• Software deployment and troubleshooting
• Active Directory user and group management
2. Hardware & Workplace Support
• Desktop, laptop, and workstation support
• Dell/HP workstation troubleshooting
• Printer support
• Multi-monitor setup
• Peripheral device support
• Hardware break-fix activities
• Asset lifecycle management
3. Networking Fundamentals
• TCP/IP, DNS, DHCP
• LAN/WAN troubleshooting
• Network switches and cabling
• Wi-Fi troubleshooting
• Basic firewall and network security concepts
4. Plant Infrastructure Knowledge
• Manufacturing plant IT support
• Industrial workstation support
• RFID devices and scanners
• Time clocks and kiosks
• IoT devices and sensors
• Plant-floor technology coordination ("smart hands" support) [Exhibit C....d column R | Excel]
5. Virtualisation & Infrastructure
• VMware ESXi / vCenter
• Nutanix AHV
• Server installation and maintenance
• Backup and recovery solutions
• Storage fundamentals [Exhibit C....d column R | Excel], [14_Plant_I...t_Engineer | Word]
6. Security & Compliance
• Endpoint security tools
• Antivirus management
• Vulnerability remediation
• Access management
• Compliance and audit support
7. Tools Commonly Expected
• SCCM / MECM
• Remote support tools (RealVNC, RDP)
• ServiceNow or ITSM tools
• Monitoring tools (WUG, Zabbix)
• Microsoft 365 support [14_Plant_I...t_Engineer | Word], [Project Pl...t overview | PowerPoint]
8. Soft Skills
• Incident troubleshooting
• Root cause analysis
• Vendor coordination
• Customer-facing communication
• Documentation skills
• Ability to work during plant outages and critical incidents
Field Services
Refer to Field Services reference for requirements to service Endpoint Technology
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
