Job Summary
The Agent Tool Integration Engineer will design and optimize integrations across ServiceNow ITSM and Zenoss platforms to support hybrid operations for a multinational environment. The role focuses on building reliable monitoring and workflow solutions that improve service quality enhance incident visibility and streamline Finance and Accounting processes through robust automation and observability.
Responsibilities
Design and implement scalable integrations between ServiceNow ITSM and Zenoss platforms to ensure accurate event correlation and efficient incident workflowsConfigure ServiceNow ITSM modules to automate incident request and change processes while maintaining alignment with enterprise service management standardsDevelop monitoring views and dashboards in Zenoss to provide clear visibility into infrastructure health and critical business services for operations teamsOptimize alerting rules in Zenoss to reduce noise and ensure that only actionable and prioritized events are routed into ServiceNow ITSM queuesCollaborate with cross functional teams to understand integration requirements and translate them into stable technical solutions using ServiceNow and Zenoss capabilitiesCreate and maintain detailed technical documentation for integration designs configuration baselines runbooks and operational procedures to support ongoing maintenanceTroubleshoot and resolve complex integration issues across ServiceNow ITSM Zenoss Cloud and Zenoss deployments while minimizing impact on business servicesImplement robust data validation and transformation logic to ensure that events configuration items and service data are consistently synchronized between platformsEnhance automation workflows to support Finance and Accounting processes by enabling faster incident resolution and improved service reporting for financial systemsPerform impact analysis and regression testing for integration changes to safeguard production environments and maintain high platform reliability in the hybrid work modelCoordinate with security and compliance stakeholders to ensure that integration configurations adhere to enterprise governance policies and audit requirementsMentor junior team members on best practices in tool integration event management and configuration management to strengthen overall team capabilityContinuously identify opportunities to improve monitoring coverage workflow efficiency and user experience through incremental enhancements in ServiceNow ITSM and Zenoss solutions
Qualifications
Apply professional experience of six to ten years in enterprise tool integration with a primary focus on ServiceNow ITSM and large scale monitoring platformsDemonstrate hands on expertise in configuring ServiceNow ITSM processes including incident problem change and request management to support global operationsUtilize advanced knowledge of Zenoss Cloud to design service models configure event classes and build dashboards tailored to critical infrastructure componentsLeverage practical experience with Zenoss to implement reliable monitoring of applications databases and network elements with accurate thresholds and event lifecyclesEmploy understanding of Finance and Accounting domain processes as a valuable asset to tailor monitoring and incident workflows for financial applications and related servicesOperate efficiently within a hybrid work model by using collaboration tools clear documentation and structured handover practices to coordinate with distributed teamsCommunicate effectively with technical and business stakeholders to explain integration changes articulate risks and propose mitigation options that protect business outcomes
Certifications Required
ServiceNow Certified System Administrator and ITSM Implementation Specialist or equivalent monitoring platform certification
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
