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Agent-Tool Integr. Engr

00070962651



Job Summary

The Agent Tool Integration Engineer will design and optimize integrations across ServiceNow ITSM and Zenoss platforms to support hybrid operations for a multinational environment. The role focuses on building reliable monitoring and workflow solutions that improve service quality enhance incident visibility and streamline Finance and Accounting processes through robust automation and observability.


Responsibilities

  • Design and implement scalable integrations between ServiceNow ITSM and Zenoss platforms to ensure accurate event correlation and efficient incident workflows
  • Configure ServiceNow ITSM modules to automate incident request and change processes while maintaining alignment with enterprise service management standards
  • Develop monitoring views and dashboards in Zenoss to provide clear visibility into infrastructure health and critical business services for operations teams
  • Optimize alerting rules in Zenoss to reduce noise and ensure that only actionable and prioritized events are routed into ServiceNow ITSM queues
  • Collaborate with cross functional teams to understand integration requirements and translate them into stable technical solutions using ServiceNow and Zenoss capabilities
  • Create and maintain detailed technical documentation for integration designs configuration baselines runbooks and operational procedures to support ongoing maintenance
  • Troubleshoot and resolve complex integration issues across ServiceNow ITSM Zenoss Cloud and Zenoss deployments while minimizing impact on business services
  • Implement robust data validation and transformation logic to ensure that events configuration items and service data are consistently synchronized between platforms
  • Enhance automation workflows to support Finance and Accounting processes by enabling faster incident resolution and improved service reporting for financial systems
  • Perform impact analysis and regression testing for integration changes to safeguard production environments and maintain high platform reliability in the hybrid work model
  • Coordinate with security and compliance stakeholders to ensure that integration configurations adhere to enterprise governance policies and audit requirements
  • Mentor junior team members on best practices in tool integration event management and configuration management to strengthen overall team capability
  • Continuously identify opportunities to improve monitoring coverage workflow efficiency and user experience through incremental enhancements in ServiceNow ITSM and Zenoss solutions

    • Qualifications

  • Apply professional experience of six to ten years in enterprise tool integration with a primary focus on ServiceNow ITSM and large scale monitoring platforms
  • Demonstrate hands on expertise in configuring ServiceNow ITSM processes including incident problem change and request management to support global operations
  • Utilize advanced knowledge of Zenoss Cloud to design service models configure event classes and build dashboards tailored to critical infrastructure components
  • Leverage practical experience with Zenoss to implement reliable monitoring of applications databases and network elements with accurate thresholds and event lifecycles
  • Employ understanding of Finance and Accounting domain processes as a valuable asset to tailor monitoring and incident workflows for financial applications and related services
  • Operate efficiently within a hybrid work model by using collaboration tools clear documentation and structured handover practices to coordinate with distributed teams
  • Communicate effectively with technical and business stakeholders to explain integration changes articulate risks and propose mitigation options that protect business outcomes

    • Certifications Required

    ServiceNow Certified System Administrator and ITSM Implementation Specialist or equivalent monitoring platform certification

    Things to know before you apply

    • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
    • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
    • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
    • Open position: Unless otherwise stated, this job posting is for an open position on our team.
    • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
    • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    About Cognizant
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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    Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
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    I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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    The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
    Dr. Amita Oppal Gill Service Line Sales Manager
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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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