AI Customer Engineer (Director)
About the role
As an AI Customer Engineer (Director), you will make an impact by shaping and delivering innovative AI-driven solutions that help clients unlock business value. You will partner with sales, engineering, and industry experts to translate client challenges into scalable AI solutions, driving both technical design and commercial success.
You will be a valued member of the AI Sales Engineering team and work collaboratively with account teams, offering specialists, and client stakeholders to bring cutting-edge GenAI/AI use cases to life.
In this role, you will:
• Participate in early-stage discovery and ideation sessions with clients and account teams to explore the art of the possible with GenAI/AI
• Conduct structured discovery to identify pain points, opportunity areas, and high-value AI use cases
• Translate ambiguous client questions into solution hypotheses, conceptual flows, and initial narratives
• Build 'North Star' AI scenarios that demonstrate business impact, differentiation, and value
• Define end-to-end solution architecture options, including data/ML needs, integration patterns, and partner components
• Develop multiple solution pathways (good/better/best) with clearly defined trade-offs and feasibility considerations
• Produce client-ready artifacts including proposals, SoWs, architecture decks, value frameworks, and demo narratives
• Lead client walkthroughs, deep-dive sessions, and technical Q&A to progress opportunities
• Refine solution positioning based on client feedback and competitive context
• Orchestrate cross-functional pursuit collaboration across sales, industry, engineering, and ecosystem partners
• Ensure alignment with delivery teams, validating feasibility, risks, and implementation readiness
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2–3 days a week in a client or Cognizant office in the United States.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
• Experience in AI/ML, GenAI, or solution architecture, with hands-on exposure to LLMs and enterprise AI solutions
• Proven experience in solution shaping and technical presales, including proposals, SoWs, and architecture design
• Strong ability to lead client discovery, ideation sessions, and technical discussions
• Experience designing end-to-end solutions across data, AI/ML, integration, and cloud ecosystems
• Ability to collaborate across sales, engineering, and delivery teams to drive deal progression
These will help you stand out
• Experience building POCs, MVPs, or prototypes in AI-led sales cycles
• Exposure to hyperscalers, GenAI ecosystem partners, and co-sell motions
• Experience supporting or leading complex pursuits and multi-stakeholder deals
• Strong storytelling skills with the ability to translate technical concepts into business value narratives
• Familiarity with AI governance, risk, and enterprise deployment considerations
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual salary for this position is between $190,000-$240,00,000 depending on experience and other qualifications of the successful candidate.
Benefits
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to apply
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.