About the role
Cognizant’s Digital Engineering practice is seeking a Senior Associate – L2 Technical Support Engineer with 5-8+ years of experience supporting and maintaining high-performing, scalable enterprise applications. In this role, you will be part of a dynamic digital engineering team working on business-critical applications that support global clients.
As a Senior Associate, you will contribute to the stability, reliability, and performance of applications by providing L2 support, troubleshooting issues, and ensuring timely resolution in line with established processes and SLAs. You will collaborate closely with developers, product managers, and cross-functional teams to address incidents, implement fixes, and support ongoing enhancements.
We are looking for someone who takes ownership of assigned tasks, demonstrates strong problem-solving skills, and actively contributes to continuous improvement initiatives. You will also help maintain documentation, support knowledge sharing, and may guide junior team members when needed.
Our team values collaboration, accountability, and continuous learning. Success in this role is measured by the quality of support delivered, adherence to processes, and contribution to overall team performance and customer satisfaction.
Cognizant Digital Engineering If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value—by connecting people with things, insights and experiences. Cognizant digital engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.
Location: Toronto, Ontario (Remote)
Applicants must be legally authorized to work in Canada without requiring employer sponsorship now or in the future.
Roles/Responsibilities:
· Provide L2 support for cloud-based financial COTS SaaS applications such as Navan (Travel Management), Zip, Vertex, Lease Accelerator, etc.
· Participate in knowledge transfer (KT) sessions provided by the customer and apply learnings to support newly onboarded applications
· Perform application issue analysis and resolution within defined SLAs, escalating complex issues when necessary
· Handle service requests including application configuration changes and updates based on business requirements
· Collaborate with internal teams (e.g., Integration team) and external product vendors to support issue resolution
· Assist in coordinating day-to-day activities with stakeholders and contribute to smooth service delivery
· Support customer communication by providing updates on incidents, requests, and progress under guidance
· Maintain and update tickets in tools such as JIRA, ensuring proper documentation and tracking of issues and resolutions
· Contribute to process improvements and support automation initiatives where applicable
· Work closely with onshore/offshore teams and support alignment with existing Boundary Applications team
Required Qualifications:
· 5-8 years of experience in L2 support, preferably for cloud-based SaaS applications with a financial domain background
· Working knowledge of financial applications and modules such as procurement, sales, accounting, AP/AR, or cash management
· Basic exposure to AI and automation tools is desirable
· Strong communication and coordination skills with the ability to work collaboratively across teams
· Familiarity with ticketing tools such as JIRA or similar systems for incident and request tracking
· Nice to have: Foundational understanding of Oracle ERP functional modules and concepts
· General technical awareness (e.g., .NET or similar technologies), though no specific programming expertise is required
· Ability to manage assigned tasks independently and prioritize work in a fast-paced environment
Salary and Other Compensation:
Applications will be accepted until June 18, 2026.
The base salary for this position ranges from $54,000– $80,000 CAD per year, depending on experience and qualifications.
This role is also eligible for:
- Discretionary annual performance-based bonus
- Comprehensive benefits supporting physical, mental, and financial well-being
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.