Schedule: M-F – 8am to 4:30pm
About the role
We are seeking a dedicated and service-oriented Patient Advocate Team Lead to guide and support a team of advocates while ensuring uninsured patients receive access to financial assistance and healthcare coverage. This role serves as a key liaison among patients, hospital partners, and government agencies and requires strong leadership, communication, and eligibility expertise. The Team Lead will collaborate on-site with the team as they support and assist patients.
In this role, you will:
Lead, motivate, mentor, and inspire team members to reach their full potential.
Foster collaboration, communication, and positive team culture.
Ensure departmental goals, productivity targets, and quality standards are met.
Monitor schedules and staffing to maintain adequate coverage.
Provide coaching, feedback, and support on escalated issues.
Reinforce company values, mission, and expectations.
Assist patients with eligibility applications and required documentation.
Maintain accurate and timely documentation in all systems.
Collaborate with hospital staff, government agencies, and internal partners.
Ensure compliance with HIPAA, EMTALA, and all privacy regulations.
Manage work queues and ensure proper staffing coverage.
Identify opportunities for process and workflow improvements.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Atlanta, GA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
High School or GED required.
2+ years of experience in Medicaid eligibility, hospital financial counseling, enrollment operations, or related programs.
2+ years of supervisory or team lead experience.
Strong knowledge of Federal and State Medicaid policies and eligibility (including SOC, asset testing, redeterminations, institutional deeming, and dual eligibility pathways).
Ability to work independently, manage multiple priorities, and adapt to evolving tools and program requirements.
Demonstrate ability to analyze information, troubleshoot issues, and provide solutions.
Proficient in writing reports, business correspondence, and procedure manuals.
Proven success in customer service and managing emotional or complex situations.
Proficiency with Microsoft Office applications.
Must be willing and able to travel locally.
These will help you stand out
Associates degree or equivalent experience in public health, health administration, public policy, or related field
Prior experience in a hospital or healthcare setting.
Experience collaborating with government agencies and hospital partners.
Embraces change, innovative technologies, and continuous learning.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation: The hourly salary for this position is between $25.00 - $30.00 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
