Cognizant is seeking an EUC Tech for a full-time opportunity in Toronto, ON. This is an onsite role, working from our client's office.
The EUC Tech will deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization!
Responsibilities:
· Provide IT support across a wide range of client activities.
· Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
· Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
· Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
· Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
· Deliver ‘White Glove’ service to users, even in high-pressure situations.
· Work effectively in a project-based environment that requires flexibility and strong teamwork.
· Perform other duties as assigned by the End-User Computing (EUC) Manager.
Qualifications:
· Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.
· Proficiency in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); Linux knowledge is also required.
· Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.
· Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).
· Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is an onsite position based in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools.
The salary range for this role is between $63000 and $74000 depending on skills and qualifications of the candidate.
Post closing date:
Applications will be accepted until June 20, 2026.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
