ServiceNow Field Service Management (FSM) Solution Architect
Location: Remote
Employment Type: Full-Time
Job ID: 00069487621
About the role:
As a ServiceNow Field Service Management (FSM) Solution Architect, you will make an impact by designing and delivering scalable ServiceNow FSM solutions that optimize field operations, asset management, and service delivery for enterprise clients. You will be a valued member of the ServiceNow Consulting Practice and work collaboratively with business stakeholders, product owners, developers, and technology teams to drive digital transformation and operational excellence.
In this role, you will:
- Lead the design and architecture of ServiceNow Field Service Management (FSM) solutions to support complex business and operational requirements.
- Collaborate with client stakeholders and product owners to define solution roadmaps, requirements, and implementation strategies.
- Design end-to-end FSM capabilities including work order management, scheduling and dispatch, inventory management, asset management, contractor portals, mobile experiences, and self-service portals.
- Architect integrations between ServiceNow FSM and enterprise applications, including ERP, vendor, supplier, and third-party systems.
- Translate complex business processes and requirements into scalable, sustainable ServiceNow solutions.
- Develop technical blueprints, architecture documentation, integration designs, and data mapping specifications.
- Partner with development, testing, and delivery teams to ensure successful implementation and adherence to ServiceNow best practices.
- Lead architecture workshops, technical design reviews, and stakeholder discussions throughout the project lifecycle.
- Establish and govern technical standards, solution quality, and platform scalability across engagements.
- Mentor developers and consultants while providing technical leadership and guidance.
Work model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered:
- 10+ years of experience in ServiceNow development, solution design, and architecture.
- Proven experience designing and implementing ServiceNow Field Service Management (FSM) solutions.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) certification.
- Experience leading discovery sessions, architecture workshops, and stakeholder engagements.
- Strong expertise in ServiceNow integrations, including API-based, middleware, and enterprise application integrations.
- Experience creating technical architecture documentation, integration specifications, and data mapping artifacts.
- Excellent communication, leadership, and consulting skills.
These will help you stand out:
- Experience integrating ServiceNow FSM with ERP platforms such as Oracle EBS, SAP, or similar enterprise applications.
- Expertise in mobile workforce management, dispatch optimization, and field operations transformation.
- Experience designing contractor, supplier, or partner-facing ServiceNow portals.
- Knowledge of asset management, inventory management, and service operations best practices.
- Experience mentoring technical teams and leading large-scale ServiceNow transformation initiatives.
- Strong understanding of enterprise architecture and digital transformation strategies.
Salary and Other Compensation:
Applicants will be accepted till 9/03/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $120,000 - $135,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
