Job Summary
Principal Infra Developer for a hybrid work model focusing on ServiceNow platforms across strategic portfolio management agile scrum programs ESG management customer service management and change management. Role involves designing scalable infrastructure solutions optimizing digital workflows and guiding complex implementations that improve business resilience user experience and operational efficiency for global stakeholders.
Responsibilities
5+ years of business analyst experience
5+ years of experience designing and improving business processes
3+ years working on technology projects as an analyst in any domain
Achieve individual utilization target (UTE)
Timely submission of timecards
Achieve and maintain a minimum of one new ServiceNow Certified Implementation Specialist (CIS) certification per year.
Business analysis and business case creation
Requirements gathering and management
Process management and service management
Measurements metrics and reporting
Proficiency in Microsoft Excel PowerPoint and Visio
Scrum Master methodology
Project management methodologies and PMO practices
Excellent written and verbal communication skills with strong presentation and facilitation abilities
Demonstrated ability to influence and consult stakeholders providing options with pros cons and risks while delivering thought leadership on governance business process and technical challenges
Strong analytical thinking and structured problem-solving
Coaching and mentoring skills to support and develop BA team members
Strong organizational skills with the ability to manage multiple priorities simultaneously
- Build robust ServiceNow customer service management solutions by designing case lifecycles knowledge flows and routing logic that reduce resolution times improve customer satisfaction and enable proactive service analytics across channels.
- Engineer resilient ServiceNow change management processes by configuring approvals risk assessment scheduling rules and communication templates that safeguard production stability while allowing efficient deployment of infrastructure updates.
- Optimize ServiceNow platform performance and reliability by analyzing usage patterns tuning configurations managing integrations and coordinating with infrastructure teams to ensure secure scalable and cost effective operation.
- Collaborate with experience design practitioners to refine ServiceNow interfaces and workflows so that users navigate tasks intuitively adopt new capabilities smoothly and provide feedback that continually improves digital journeys.
- Document infra design standards configuration patterns and operational runbooks for ServiceNow implementations so that teams can maintain consistency reduce defects and onboard new members efficiently across global projects.
- Partner with business and technology stakeholders to assess requirements map them to ServiceNow features and prioritize enhancements that deliver measurable improvements in efficiency compliance customer experience and sustainability outcomes.
- Guide incident and problem resolution for complex ServiceNow infra issues by performing root cause analysis implementing corrective configurations and validating that fixes prevent recurrence across related modules and integrations.
- Evaluate new ServiceNow releases and features by conducting impact assessments planning upgrade waves and coordinating validation activities that protect business continuity while unlocking beneficial capabilities for teams.
- Align infra development activities with organizational policies on security data privacy and ESG commitments so that ServiceNow solutions support responsible operations and reinforce the organization purpose in the wider society.
Qualifications
- Apply advanced knowledge of ServiceNow strategic portfolio management to describe and configure structures for programs demands investments and value tracking using clear narratives that resonate with technical and business stakeholders.
- Use practical expertise in ServiceNow scrum programs to explain backlog organization sprint planning and artifact relationships in a way that helps teams adopt agile practices and understand platform behaviors.
- Demonstrate strong familiarity with ServiceNow ESG management by articulating how data models workflows and reporting can represent sustainability goals regulatory requirements and impact metrics for the organization.
- Employ deep experience in ServiceNow customer service management to describe case lifecycles knowledge structures and routing principles that underpin effective service operations and continuous improvement.
- Show comprehensive understanding of ServiceNow change management by explaining how risk scoring approval chains and scheduling logic work together to balance agility and stability in infra and application environments.
- Explain experience design principles within ServiceNow by describing intuitive layouts accessible interaction patterns and clear content strategies that support hybrid work and diverse user groups.
- Communicate familiarity with hybrid work practices by outlining collaboration methods meeting routines and documentation habits that keep infra development activities synchronized across distributed teams.
- Draw on six to ten years of infra and platform experience by providing detailed examples of complex implementations cross module integrations and performance tuning efforts that illustrate readiness for principal responsibilities.
Certifications Required
ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist CSM recommended.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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