About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Technical Lead - Field Services Audio Visual Technician
Location: New york City
Job Summary
The Field Services Audio Visual Technician provides onsite technical support for conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. This role is responsible for the installation, configuration, troubleshooting, maintenance, and operational support of audio visual equipment. The technician ensures reliable technology performance, delivers excellent customer service, and minimizes disruption to business operations.
Experience : 4 to 8 years
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Key Responsibilities
Audio Visual & Collaboration Support
• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.
• Troubleshooting knowledge on network related issues
• Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device functions
• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.
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Skills & Experience
• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.
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Compensation: We are offering between $55,000 – $70,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
