About the role
As a Program Analyst, you will make an impact by supporting key business operations through data analysis, reporting, customer support, and process coordination. This role is ideal for a detail-oriented professional who enjoys working with data, solving problems, and collaborating with stakeholders to improve operational efficiency and business outcomes.
You will be a valued member of the operations team and work closely with internal stakeholders, support teams, and business partners to ensure accurate reporting, data integrity, and exceptional customer service.
Work Model: Remote
Employment Type: Part-Time
In this role, you will:
Provide operational and technical support to internal teams, ensuring timely resolution of issues and a high level of customer satisfaction.
Generate, maintain, and analyze reports to support business operations, process improvements, and data-driven decision-making.
Review and validate data to ensure accuracy, completeness, and compliance with established standards and procedures.
Manage enrollment-related reports and activities while maintaining data integrity and ensuring timely processing.
Participate in cross-functional projects and initiatives, contributing to team objectives and continuous improvement efforts.
Perform data entry, documentation management, and tracking of operational metrics and activities.
Partner with stakeholders to identify operational challenges, recommend solutions, and support business goals.
Assist in monitoring performance metrics and preparing reports for leadership and operational teams.
What you need to have to be considered
Experience in customer service, data entry, help desk support, operations, or a related business support role.
Strong attention to detail with the ability to accurately manage, review, and analyze data.
Excellent interpersonal, verbal, and written communication skills with a customer-focused mindset.
Ability to manage multiple priorities, organize workload effectively, and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office applications, particularly Microsoft Excel.
Experience generating reports and performing basic to intermediate data analysis.
Strong problem-solving and critical-thinking skills.
Ability to work independently while effectively collaborating with team members in a remote environment.
These will help you stand out
Experience working with enrollment processes, operational reporting, or business support functions.
Advanced Excel skills, including formulas, PivotTables, and data manipulation.
Experience with reporting tools, dashboards, or business intelligence platforms.
Knowledge of process improvement methodologies and best practices.
Experience supporting distributed or remote teams.
Associate's or Bachelor's degree in Business Administration, Analytics, Information Systems, or a related field.
Work Model
This is a fully remote, part-time position. Associates will work remotely while collaborating with internal teams and stakeholders to support operational activities and business objectives.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for growth, and the chance to work on meaningful projects that drive business value and operational excellence.
We're excited to meet people who are passionate about customer service, data accuracy, and continuous improvement. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
