German speaking Senior Team Leader
Location: Budapest, Hungary
Job Type: Full time
Working model: Hybrid
About Cognizant: Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.
We are looking for a Senior Team Leader who will ensure exceptional customer experience by driving quality standards and managing day-to-day team operations. This role requires strong leadership, performance management, and the ability to foster continuous improvement.
Key Responsibilities:
• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.
• Prepare and communicate team scorecards and reports (daily/weekly/monthly).
• Handle escalated customer complaints and ensure timely resolution.
• Conduct team meetings, huddle, and maintain clear communication.
• Participate in hiring, training, and retention strategies.
• Ensure compliance with Cognizant policies and project requirements.
• Support business continuity plans and strategic initiatives.
• Represent team performance in client meetings and operational calls.
Qualifications requested:
• Education: Any graduate
• Languages: Fluency in English and German (equivalent skill level with C1 certificate).
• Minimum 5+ years of relevant work experience in SERVICE DESK
• At least 12 months in a Team Leader role in an IT SERVICE DESK ENVIRONMENT
Required Skills are:
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage performance, scheduling, and operational KPIs.
• Proficiency in reporting and data analysis.
• Customer-centric mindset with a focus on continuous improvement.
Why Join Us:
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Opportunities for professional growth and development
• Collaborative and innovative work environment
• Commitment to diversity and inclusion
• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Reimbursable language courses
• Team events and Company events
• High value awards and recognitions, annual bonus for top performers, and annual salary review
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
