Description - External
AI - Artificial Intelligence Customer Engineer
Location: US
Function: AI Sales Engineering / AI Business & Design
About the Role
We are looking for a highly skilled and consultative AI Customer Engineers to help clients understand, shape, and activate the potential of AI in their business. This role partners closely with sales, industry specialists, engineering, and clients to turn priority AI use cases into MVPs, POCs, and commercially strong solutions that accelerate deal conversion.
You will sit at the intersection of AI technology, solution architecture, and business value, guiding clients from early‑stage ideation through to validated solution designs. This is a hands‑on, high‑impact role suited for a technical expert who thrives in ambiguous, fast‑moving sales cycles.
In this role you will:
- Drive early‑stage discovery sessions with clients and account teams.
- Identify pain points, value levers, and high‑impact AI opportunities.
- Build “North Star” AI scenarios that illustrate meaningful business transformation.
- Translate vague or complex client questions into clear solution hypotheses and initial architectural logic.
- Design AI solutions by putting together the main components (LLMs, data sources, integrations) under guidance from senior engineers.
- Build prototypes, storyboards, demos, accelerators and reusable agentic blueprints
- Engineer & validate AI agents for reliability, reasoning, safety, and performance
- Lead PoCs, pilots, and phase-0 MVPs across industries
- Create compelling, client‑ready content: SoWs, proposals, architecture decks, value frameworks, and demo storylines.
- Lead technical walkthroughs, deep‑dives, and competitive differentiation discussions.
- Refine solution narratives based on client feedback and market conditions.
- Oversee seamless transition from sales to delivery, ensuring continuity and clarity.
What you need to be considered:
- Hands-on experience to Google ADK or CoPilot Studio in building AI Agents (or any tool such as CrewAI, Autogen for building agents)
- Hands-on working knowledge in defining and configuring prompts, instructions, tools, reasoning, guardrails and other similar concepts in AI Agent development
- Strong experience with RAG pipelines, Vector DBs, tokenization, and prompt engineering
- Hands-on experience in creating and maintaining Python libraries, utilize LangChain, Hugging Face, OpenAI API, or local models
- Very strong experience with developing RESTful APIs in Python using frameworks like FastAPI and integrate third-party services, UI components and APIs
- Hands-on working with Docker-based deployments, and leveraging GitHub for code repo and version control is MUST
- Own end-to-end architecture: LLM selection, context engineering, microservices, integrations, and UI.
- Build prototypes, storyboards, demos, accelerators, and reusable agentic blueprints.
- Engineer & validate AI agents for reliability, reasoning, safety, and performance.
- Lead PoCs, pilots, and phase0 MVPs across industries.
- Create thought leadership, reusable assets, and mentor engineering teams.
- Collaborate with hyper-scalers and product partners to craft next generation AI-led experiences.
- Strong communication skills and articulation skills
- Bachelor’s Degree or Equivalent Experience
This will help you stand out:
- MS or MBA degree
- Demonstrated ability to turn ambiguous business problems into crisp AI use cases, with clear value hypotheses and measurable outcomes.
- Hands‑on prototyping mindset — able to quickly build functional demos, agent workflows, or LLM‑powered interactions that accelerate client conviction.
· Track record collaborating with hyperscalers, LLM providers, or ISVs in co‑sell or co‑build motions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual salary for this position is between $140,000-$200,000 depending on experience and other qualifications of the successful candidate.
Benefits
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to apply
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.