About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Principal - Medical Device Commercial SME, you will make an impact by serving as a subject matter expert and consulting leader for commercial transformation initiatives across MedTech and Medical Device clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients.
In this role, you will:
- Lead MedTech and Medical Device commercial sales, service, repair, and field service consulting engagements—shaping target operating models, roadmaps, and execution plans and advising senior stakeholders.
- Serve as a subject matter expert for device service and repair capabilities (e.g., installation, preventive maintenance, break/fix, depot repair, returns, warranty/entitlements) and their integration with commercial sales motions (e.g., service attach, renewals, upsell).
- Design and improve end-to-end processes across lead-to-order, quote-to-cash, order-to-cash, service-to-resolution, and returns/RMA—driving cycle time reduction, quality, compliance, and customer experience.
- Translate business requirements into functional solution designs for commercial sales and service/field service platforms (e.g., case management, FSM scheduling/dispatch, technician mobility, knowledge, parts/asset management), partnering closely with product, architecture, and delivery teams.
- Own end-to-end consulting delivery for MedTech sales/service transformation programs—from problem definition and current-state assessment through implementation support, adoption, and value realization.
- Partner with cross-functional stakeholders (Sales, Service Operations, Quality/Regulatory, Supply Chain/Parts, Finance, IT, and Customer Support) to align governance, KPIs, and operating rhythms.
- Identify and shape opportunities across commercial sales effectiveness, field service modernization, and service revenue growth (e.g., contracts, renewals, entitlements, warranty optimization).
- Develop accelerators, frameworks, and reusable assets for MedTech commercial sales/service and field service engagements; mentor consultants and managers on domain processes and consulting best practices.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
- Bachelor’s or Master’s degree in Engineering, Life Sciences, Business, Operations/Supply Chain, or a related field.
- 14–18 years of experience in MedTech/Medical Devices commercial consulting and/or industry roles focused on commercial sales operations, service/repair operations, customer support, and/or field service transformation.
- Proven experience leading complex, multi-workstream transformation programs (process, data, technology, and change management) and building trusted relationships with senior client stakeholders.
- Strong functional expertise in medical device service and field service operations, including scheduling/dispatch, technician mobility, parts logistics, asset/installed base management, service contracts/entitlements, warranty, and performance management (SLAs/KPIs).
- Demonstrated ability to translate business needs into functional requirements and solution designs for commercial sales and service/field service enablement platforms, working effectively with product owners and delivery teams.
Nice-to-haves
- MBA or advanced degree.
- Experience with commercial sales and service/field service platforms (e.g., Salesforce Sales/Service Cloud & Field Service, Microsoft Dynamics 365 Sales/Customer Service/Field Service, ServiceNow CSM/FSM) and common integration patterns (ERP, PLM, eCommerce, CPQ, asset/parts).
- Hands-on knowledge of MedTech/Medical Device service models (capital equipment and/or consumables), including installed base management, RMAs/returns, loaners, calibration, and depot repair.
- Familiarity with regulated environments and quality systems relevant to medical devices (e.g., complaints handling, CAPA, change control) and how they intersect with commercial/service processes.
- Service revenue growth experience (service offers, pricing, entitlements, renewals, warranty optimization, attach rate improvement) and customer experience improvement.
- Remote service and connected devices (IoT/telemetry), predictive maintenance, and digital/AI enablement for service operations.
- Service analytics and reporting (first-time fix, MTTR, utilization, parts fill rate, backlog, NPS/CSAT).
- AI and automation use cases in CRM (NBA, recommendations).
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Compensation
- $165,000-$195,000
- This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical, dental, vision and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus PTO
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Post closing date
Applications will be accepted until 05/31/2026
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.