Desktop Support Analyst
Location : Newyork City , NY
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
- The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
- They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support to end-users in a corporate environment
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services
- Ability to manage multiple priorities and work effectively under pressure
- Willingness to work flexible hours, including evenings and weekends, as required.
- Level 2 onsite support for complex customer issues and requests
- Lead deployment of software releases, system upgrades and patches on end user devices
- Accountable for procurement and Asset management of end user devices
- Leading activities like customer relocations and departmental infrastructure build out
- Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
- Triage issues such as physical layers, usernames and passwords
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
- Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
- Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
- Ability to support Tier 1 VIPs
- Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL
Soft Skills:
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision.Ability to prioritize, manage and perform under pressure to meet SLAs.Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.Ability to thrive in a fast paced, rapid changing environment
Salary and Other Compensation:
The Salary for this position will be 63,000- 85,000 early depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
