Senior IT Systems Engineer
Experience: 6+ years
Location: Mountain View, California
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
We are seeking a Senior Systems Engineer to join our Corporate IT team. This role will serve as the primary escalation point for Level 2 and Level 3 issues, partnering with technology service owners to resolve complex incidents, perform root cause analysis, and enhance the reliability of endpoint and infrastructure systems.
The ideal candidate brings strong engineering expertise, a problem-solving mindset, and a focus on improving the employee technology experience across a diverse enterprise environment.
Key Responsibilities
Endpoint & Device Management
- Manage macOS endpoints including enrollment, configuration profiles, patching, and policy enforcement using MDM tools (Jamf preferred)
- Troubleshoot complex macOS issues and maintain endpoint compliance in partnership with security teams
Identity & Access Management
- Administer Okta (SSO, MFA, lifecycle management, and application access)
- Support and troubleshoot Active Directory (accounts, group policies, OUs)
- Resolve escalated access and authentication issues
Network & Connectivity
- Troubleshoot VPN connectivity (GlobalProtect, Zscaler ZIA/ZPA)
- Apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to diagnose issues
- Collaborate with network and security teams on advanced escalations
Collaboration & Productivity Tools
- Provide escalation support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Troubleshoot and support Zoom Rooms, Zoom Phone, and AV systems
Security & Compliance
- Enforce endpoint security standards (EDR tools, patch compliance, policies)
- Support security incidents and compliance audits
- Maintain IT security best practices and controls
Escalation Management & Documentation
- Own complex cross-platform issues end-to-end
- Act as a bridge between L1 support and engineering teams
- Develop runbooks, knowledge base articles, and documentation to reduce repeat issues
Required Qualifications
Experience
- 5+ years of experience in IT systems engineering, endpoint management, or enterprise IT infrastructure
- Experience handling Level 2/3 escalations in mid-to-large enterprise environments
Technical Skills
- macOS endpoint management (Jamf preferred)
- Okta administration
- Microsoft 365 suite
- Zscaler (ZIA/ZPA) and GlobalProtect VPN
- Active Directory
- Networking fundamentals
- Endpoint security / EDR tools
Core Competencies
- Strong analytical and systems-thinking approach
- Excellent communication skills across technical and business stakeholders
- Ability to manage incidents calmly and independently from start to resolution
Preferred Qualifications
- Experience with ITSM tools (ServiceNow, Jira Service Management)
- Exposure to SIEM or security incident response
- Scripting (Bash, Python, PowerShell)
- Familiarity with Windows endpoint management
- Certifications: JAMF 200/300, CompTIA Network+/Security+, Microsoft 365 Certified
Applications will be accepted until 6/15/2026
The annual salary for this position is between $49,001 $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
