GAI Expert Software Engineer - 69241141

About the role

As a Generative AI (GAI) Expert / Software Engineer, you will make an impact by designing and building AI-powered applications that automatically generate code, pipelines, and web applications through prompts while enhancing contact center operations using advanced generative AI frameworks. You will be a valued member of the AI Engineering & Innovation team and work collaboratively with product managers, data scientists, software engineers, and business stakeholders.

In this role, you will:

• Design, develop, and maintain applications that generate code, pipelines, and web applications using generative and agentic AI

• Enhance contact center operations by integrating AI solutions to improve customer experience and operational efficiency

• Apply software design principles to deliver clean, scalable, and maintainable code

• Experiment with and implement advanced LLM and agentic technologies to expand capabilities

• Collaborate across teams to accelerate adoption of AI-powered tools and solutions
  

Work model: Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2–3 days per week in a client or Cognizant office in Charlotte, NC.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 4–5 years of experience in software engineering with strong coding fundamentals

• 2–3 years of hands-on experience implementing generative AI solutions

• Proficiency in Python and ability to quickly learn new frameworks and technologies

• Experience building scalable, modular, and testable applications using modern design patterns

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)

These will help you stand out

• Experience with generative AI frameworks, LLMs, and agentic technologies

• Knowledge of NLP, computer vision, or other AI/ML domains

• Experience with cloud platforms, preferably AWS

• Familiarity with frontend technologies such as React or Angular

• Experience with DevOps practices, CI/CD pipelines, and automated testing frameworks

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Salary and Other Compensation:

The annual salary for this position is between $112,500 - $132,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.