About the role
As a Depot Engineer, you will make an impact by supporting the end-to-end lifecycle of employee devices, ensuring laptops and IT assets are accurately configured, securely managed, and delivered on time to end users. In this role, you’ll help keep depot operations running efficiently by supporting device imaging, fulfillment, returns, inventory accuracy, and secure hardware disposal. Your work will help reduce downtime, improve turnaround times, maintain compliance standards, and create a seamless technology experience for employees. You will be a valued member of the Cloud and Infrastructure Security team, working closely with management, customers, and vendors to support seamless day-to-day logistics.
In this role, you will
• Image, configure, and deploy laptops and end-user devices using standard SOE templates and approved build procedures.
• Ensure all devices meet security, compliance, encryption, patching, and application standards prior to deployment.
• Perform device readiness checks, troubleshoot basic imaging or configuration issues, and confirm devices are fully prepared for end-user use.
• Package and ship configured laptops, peripherals, and related IT equipment to end users in line with fulfillment procedures.
• Coordinate with logistics and courier partners to support accurate, timely delivery and maintain proper tracking, asset tagging, and shipping documentation.
• Receive and process returned devices, perform initial triage, and determine whether assets should be repaired, refurbished, redeployed, or disposed of.
• Update ITSM, ITAM, inventory, or asset management systems with device status, return details, condition notes, and lifecycle updates.
• Support secure disposal of end-of-life hardware in accordance with internal policies, regulatory requirements, and data sanitization standards.
• Maintain accurate depot inventory records, conduct periodic audits, reconcile discrepancies, and support reporting on stock levels and asset movement.
• Support daily depot operations, including workflow coordination, packaging standards, SLA tracking, quality control, and issue escalation.
• Identify opportunities to improve depot processes, reduce turnaround time, minimize errors, and enhance service delivery.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Mt. Sterling, KY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• Experience with laptop imaging, device configuration, desktop support, IT depot operations, IT asset management, or field services support.
• Familiarity with device provisioning, endpoint deployment, asset tagging, shipping, receiving, returns processing, and hardware lifecycle workflows.
• Experience using ITSM, ITAM, ticketing, inventory, or asset management tools to track devices and update lifecycle records.
• Ability to troubleshoot basic laptop, hardware, imaging, and configuration issues.
• Strong attention to detail with the ability to follow documented procedures and maintain accurate records.
• Strong organizational and time management skills with the ability to manage multiple device requests, returns, and inventory tasks.
• Ability to work in a fast-paced IT operations environment while meeting SLA, quality, and compliance expectations.
• Customer-focused mindset with a commitment to timely, accurate, and reliable service delivery.
These will help you stand out
• Knowledge of NIST 800-88 data sanitization standards or secure hardware disposal practices.
• Experience coordinating with certified e-waste vendors or maintaining chain-of-custody and disposal documentation.
• Experience working in a centralized IT depot, device fulfillment center, or enterprise asset lifecycle environment.
• Familiarity with endpoint management, imaging, or deployment tools such as SCCM, Microsoft Intune, Windows Autopilot, Jamf, or similar platforms.
• Experience supporting inventory audits, reconciliation activities, compliance reporting, or asset lifecycle documentation.
• Process improvement mindset with the ability to identify workflow gaps and recommend improvements to improve turnaround time and quality.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
