Production Support Lead (.NET / SQL Server / PHP)
We are seeking a highly skilled Production Support Lead to drive the operational stability, performance, and continuous improvement of a critical enterprise application. This role is ideal for a candidate with strong ITSM expertise, production support leadership experience, and technical knowledge of .NET, SQL Server, and PHP who can effectively manage incidents, lead escalations, and partner with engineering teams to deliver lasting solutions.
Important Disclaimers:
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
In this role, you will:
- Lead the operational health and stability of critical production applications.
- Own incident management processes and drive reduction of recurring production issues.
- Lead P1/P2 incident response, war-room calls, and cross-functional escalations.
- Partner with engineering teams to perform root cause analysis (RCA) and implement permanent fixes.
- Monitor application performance and identify opportunities for operational improvements.
- Track and report key support metrics, trends, and service health indicators.
- Collaborate with business stakeholders, development teams, and support organizations to ensure timely issue resolution.
- Drive continuous improvement initiatives that reduce incident volume and improve service reliability.
- Support change management activities and ensure production readiness for releases.
Work Model:
Remote
Location:
Dallas, Texas
What you need to have to be considered:
- 6+ years of experience in Application Support, Production Support, or IT Operations.
- Strong knowledge of ITIL processes, including Incident, Problem, and Change Management.
- ITIL Certification preferred.
- Hands-on experience supporting applications built with C#.NET, SQL Server, and PHP.
- Ability to review application logs, troubleshoot issues, and execute diagnostic SQL queries.
- Experience conducting RCA and driving problem management initiatives.
- Proven experience managing high-volume production support environments.
- Strong stakeholder management and client-facing communication skills.
- Experience leading critical incident bridges and coordinating cross-functional teams during major incidents.
- Strong analytical skills with experience creating operational dashboards, KPI reporting, and service health metrics using Excel, Power BI, or similar tools.
Nice to Have
- Experience supporting enterprise-scale financial or customer-facing applications.
- Exposure to DevOps, monitoring, and observability tools.
- Experience implementing service improvement and operational excellence initiatives.
- Knowledge of automation and support process optimization.
Salary and Other Compensation:
The annual salary for this position is between $65,000 - $94,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
