Field Service Engineer/ Technical Lead, Brussels, Brussels-Capital Region, Belgium

Field Service Engineer/ Technical Lead

About the Role

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer –Brussels to join our Infrastructure Services Team.

In This Role, You Will:

Participate in troubleshooting for both hardware and software issues;
Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
Provide onsite escorts for Third Parties;
Customer Location survey updates (rack elevations, current equipment, etc.);
Video room support including endpoints and meeting room panels;
Assisting with live events as requested by Customer
Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
Checking networked printers and MFDs for error messages
Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

Work Model

The role requires working five days a week at the client’s Brussels office; there is no hybrid option.

What You Need to Have to Be Considered

· Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.

· During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.

· Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.

· Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.

· Deploy End User device hardware upgrades and software patches in line with client compliance policies.

· Remove decommissioned End User Equipment from client asset systems.

· Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalate to the team leader or manager when guidance is needed.

· Escort break-fix partners/vendors to device locations when required.

· Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs.

· For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer (Belgium)

Comprehensive health insurance and life cover
Car or mobility budget to suit your lifestyle
32 vacation days per year
Solid pension scheme
Luncheon vouchers and EcoCheques
Travel insurance and travel & entertainment expense coverage

Contact the Recruiter

Megha Nagpal

Email: [email protected]

Phone: +31 6 2715 5643

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.