Enterprise Compute Tower Lead (Windows & Linux Infrastructure), Des Moines, Iowa, United States

Enterprise Compute Tower Lead (Windows & Linux Infrastructure)

Location: Des Moines, IA - Hybrid (3 days work from office)

Experience: 11- 15+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Key Responsibilities

Tower Leadership & Service Delivery

Own the overall delivery and operational performance of the Enterprise Compute Tower.
Lead Windows and Linux infrastructure support teams across multiple support tiers.
Manage SLA, KPI, availability, capacity, compliance, and operational excellence objectives.
Act as the primary escalation point for critical compute-related issues.
Drive service quality, customer satisfaction, and operational stability.
Lead customer governance meetings, operational reviews, and executive reporting.

Windows & Linux Infrastructure Management

Oversee day-to-day operations of:
- Windows Server Infrastructure
- Linux Server Infrastructure
- Virtual Machines
- Physical Servers
- Hybrid Cloud Compute Platforms
Ensure high availability and optimal performance of enterprise computing environments.
Manage operating system lifecycle activities including:
- Installation
- Configuration
- Upgrades
- Patch Management
- Security Hardening
- Decommissioning
Ensure standardization across enterprise server environments.

Server Operations & Administration

Windows Environment

Windows Server 2016 / 2019 / 2022
Active Directory
Group Policy
DNS
DHCP
IIS
PowerShell Automation
Failover Clustering

Linux Environment

Red Hat Enterprise Linux (RHEL)
Rocky Linux
Oracle Linux
Ubuntu
SUSE Linux
Shell Scripting
Ansible Automation
Linux Security Administration

Virtualization & Cloud Infrastructure

Manage enterprise virtualization platforms including:
- VMware vSphere
- VMware ESXi
- VMware vCenter
- Hyper-V
Support cloud-hosted workloads across:
- Microsoft Azure
- AWS
- Google Cloud Platform (GCP)
Lead cloud migration and workload modernization initiatives.
Ensure optimal resource utilization and cost optimization.

Incident, Problem & Change Management

Lead resolution of Priority 1 and Priority 2 incidents impacting compute services.
Participate in Major Incident Management activities.
Drive Root Cause Analysis (RCA) and Problem Management initiatives.
Ensure compliance with Change Management processes.
Review and approve high-risk infrastructure changes.
Participate in Change Advisory Board (CAB) meetings.

Capacity, Availability & Performance Management

Define and implement capacity planning strategies.
Monitor utilization trends and forecast future resource requirements.
Ensure compliance with availability targets.
Drive performance optimization initiatives across server environments.
Maintain infrastructure health dashboards and scorecards.

Security & Compliance

Ensure server security compliance with organizational standards.
Lead vulnerability remediation and security patching programs.
Partner with Cyber Security teams to address risks and audit findings.
Support regulatory and compliance requirements.
Implement CIS, NIST, and industry-standard hardening practices.

Automation & Continuous Improvement

Drive infrastructure automation initiatives using:
- PowerShell
- Ansible
- Terraform
- Python
- Azure Automation
Reduce manual effort through orchestration and self-healing solutions.
Improve operational efficiency through automation and standardization.
Identify service improvement opportunities and execute transformation initiatives.

Asset & CMDB Governance

Ensure server assets and configuration items are accurately maintained in CMDB.
Drive configuration compliance and infrastructure inventory accuracy.
Support Asset Management and Configuration Management processes.
Ensure relationships between infrastructure components are maintained and documented.

Team Leadership & People Management

Lead a team of Windows and Linux administrators, engineers, and technical leads.
Manage staffing, workload distribution, and resource planning.
Conduct technical mentoring and capability development initiatives.
Establish operational standards and best practices.
Develop succession and cross-skilling plans across teams.

Required Technical Skills

Windows Technologies

Windows Server Administration
Active Directory
Group Policy Management
DNS / DHCP
PowerShell
IIS
Windows Clustering

Linux Technologies

Red Hat Enterprise Linux (RHEL)
Oracle Linux
Ubuntu
SUSE Linux
Shell Scripting
Linux Security & Hardening
Performance Tuning

Virtualization

VMware vSphere
ESXi
vCenter
Hyper-V

Cloud Platforms

Microsoft Azure
AWS
GCP

Automation

PowerShell
Ansible
Terraform
Python
Git

Monitoring & ITSM

ServiceDesk Plus
ServiceNow
SolarWinds
PRTG
Nagios
Dynatrace
Splunk

Preferred Skills

Windows and Linux Migration Projects
Cloud Modernization Programs
Data Center Consolidation
Disaster Recovery Planning
Enterprise Monitoring Solutions
Power BI Reporting
AI-Ops and Infrastructure Automation

Preferred Certifications

Microsoft Certified: Windows Server Hybrid Administrator
Red Hat Certified Engineer (RHCE)
VMware VCP
Azure Administrator Associate
AWS Solutions Architect Associate
ITIL Foundation
Terraform Associate
Ansible Automation Certification

Key Performance Indicators (KPIs)

Operational KPIs

Server Availability (%)
SLA Achievement (%)
Critical Incident Reduction
MTTR Improvement
Patch Compliance (%)
Backup Success Rate (%)

Service Excellence KPIs

Problem Resolution Effectiveness
Capacity Forecast Accuracy
Security Compliance Score
Change Success Rate
Automation Benefits Realization
Customer Satisfaction (CSAT)

Governance KPIs

Asset Accuracy (%)
CMDB Compliance (%)
Audit Findings Closure Rate
Vulnerability Remediation Compliance

Applications will be accepted until 8/31/2026

The annual salary for this position is between $119,000- $137,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contribution

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#CB

#IND123

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
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