IT Infrastructure Engineer, Riyadh, Riyadh Province, Saudi Arabia

Job Summary

This Infra Technology Specialist role focuses on driving robust IT service management and end user experience across a hybrid work model for a large multinational organization. The specialist will optimize Nexthink Service Now Windows environments networking and remote desktop support to ensure reliable services seamless incident resolution and continual improvement for global employees while aligning with business objectives and compliance standards.

Responsibilities

Manage end user service delivery across hybrid work environments by monitoring incidents requests and trends to maintain consistent quality and reliability of IT services
Coordinate complex incident and request handling through structured IT service management practices ensuring timely resolution alignment with defined service levels and clear communication to stakeholders
Optimize Nexthink based endpoint analytics by identifying behavior patterns performance bottlenecks and user experience issues then driving targeted remediation to improve system stability and productivity
Configure and maintain Service Now workflows for incident request problem and change management while ensuring process compliance data accuracy and effective automation of repetitive operational tasks
Maintain secure and stable Windows based client environments by applying standard configurations patching schedules and policy controls that support compliance frameworks and reduce operational risk
Troubleshoot remote desktop support issues including operating system errors application malfunctions and configuration conflicts to restore user access and minimize downtime in a hybrid work setup
Diagnose and resolve network connectivity problems affecting end users across wired and wireless channels focusing on root cause analysis and sustainable corrective actions that prevent recurring disruptions
Develop and refine runbooks knowledge articles and support documentation that enable consistent service desk operations and empower users through accessible self help resources
Collaborate with cross functional technology teams to assess infrastructure changes evaluate impact on end user services and coordinate smooth transitions without compromising business continuity
Analyze service performance metrics from Nexthink and Service Now dashboards producing actionable insights that guide capacity planning process optimization and continual improvement initiatives
Implement standard IT service management controls for incident prioritization escalation paths and major incident management to protect critical business functions from extended outages
Engage with business stakeholders to gather feedback on service quality translate expectations into measurable targets and ensure technology solutions support organizational objectives and broader societal impact through efficient digital operations
Drive small scale improvement projects that streamline support workflows reduce repetitive issues and enhance the overall user experience particularly for globally distributed teams operating in a hybrid model

Qualifications

Apply advanced IT service management expertise using frameworks such as ITIL to design processes that enhance stability predictability and transparency of end user services
Use deep hands on experience with Nexthink to build meaningful dashboards configure proactive alerts and support targeted campaigns that improve device health and employee experience
Leverage strong Service Now skills to customize forms routing rules and automation features that align with enterprise standards and enable efficient collaboration between support tiers
Demonstrate proficiency in Windows client administration including configuration hardening patch management and troubleshooting ensuring resilient and secure endpoint environments
Employ solid networking knowledge covering basic routing switching and wireless principles to diagnose connectivity issues and guide remediation in coordination with specialist network teams
Provide experienced desktop support capabilities across remote and hybrid models including secure remote access tools collaboration platforms and peripheral management tailored for enterprise environments
Communicate clearly with global users support teams and managers to explain technical issues in accessible language foster trust and support successful adoption of service improvements

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

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