Job Summary
This role involves providing policy servicing support for life and annuities insurance customers in a work from office night shift environment. The professional will handle customer service requests maintain accurate policy records and ensure timely resolution of inquiries for international clients. The position requires strong communication skills in English and a focus on high quality service delivery.
Responsibilities
- Handle end to end policy servicing requests for life and annuities customers by processing changes and updates with high accuracy and within defined timelines
- Respond to customer inquiries via approved communication channels by providing clear policy information and resolving issues in a courteous and efficient manner
- Review policy documents and transaction requests by validating completeness and correctness before initiating any servicing actions
- Coordinate with internal operations and support teams by sharing clear case details to ensure timely closure of customer requests and complaints
- Update policy administration systems by capturing every customer interaction and transaction in a structured and compliant manner
- Monitor open service requests by tracking progress and following up proactively to ensure closure within agreed turnaround time
- Adhere to defined service level agreements and quality standards by consistently meeting productivity accuracy and responsiveness targets
- Follow documented procedures and standard operating guidelines by applying them carefully to all servicing activities to reduce operational risk
- Identify recurring customer issues or process gaps by documenting observations and sharing them with supervisors for continuous improvement
- Maintain up to date knowledge of policy servicing rules product features and company guidelines by participating in regular trainings and self learning activities
- Communicate clearly and empathetically with customers in English by using easy to understand language suited to global audiences in a night shift setting
- Work effectively in a structured work from office environment by adapting to rotational or fixed night schedules while maintaining performance and focus
- Contribute to the company purpose of protecting financial well being by ensuring every policy service action supports long term security for customers and communities
Qualifications
- Possess a foundational understanding of customer service practices by applying active listening questioning and problem solving skills to every interaction
- Have practical experience in handling customer queries or back office support within one to two years of professional exposure in a service environment
- Demonstrate strong English communication skills in reading writing and speaking by conveying information accurately and documenting interactions thoroughly
- Bring familiarity with life and annuities insurance concepts by understanding beneficiary details premium schedules and policy values even if experience is limited
- Show comfort with policy administration or customer service tools by entering data accurately and navigating multiple systems during live customer interactions
- Display strong attention to detail and numeric reasoning by validating policy data payments and computations without relying heavily on supervision
- Exhibit readiness to work permanent night shifts from the office by maintaining punctuality resilience and consistent service quality across all working days
Certifications Required
Preferred certification in customer service such as Certified Customer Service Professional or any equivalent insurance customer service credential
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
