About the role
As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.
In this role, you will:
- Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
- Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
- Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
- Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
- Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
- Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
- Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered
- 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
- 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
- Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
- Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
- Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
- Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
- Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
- Excellent communication, stakeholder management, consulting, and problem-solving skills.
- Ability to travel as required to support customer engagements.
- Any of Mandatory ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (minimum one workflow certification)
- Certified Implementation Specialist – Data Foundations
- ArchX Advanced Architecture
- Now Assist Essentials Certification
- Now Assist Executive Micro-Certification
- Agentic AI Executive Micro-Certification
These will help you stand out
- Certified Technical Architect (CTA) or active pursuit of certification
- Certified Master Architect (CMA) or active pursuit of certification.
- Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
- Experience delivering executive-level technology strategy and enterprise architecture initiatives.
- Knowledge of TOGAF or other enterprise architecture frameworks.
- Experience leading AI governance, responsible AI adoption, and organizational change management programs.
- Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
