Jack Henry Production Support Engineer

1. Job Title : JH production Support Engineer MAP 2. Job Summary : Position Summary We are seeking an experienced Jack Henry Production Support Automation Engineer to provide offshore support for Jack Henry SilverLake and related digital banking applications The role will be responsible for overnight monitoring of critical banking batch processes workflow automation incident management and operational support of Jack Henry applications The ideal candidate will possess strong expertise in enterprise job scheduling SQL Server SSIS automation development and pro 3. Experience : 8 - 12 years 4. Required Skills : Technical Skills: Linux Java Mainframes Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : ________________________________________ Key Responsibilities EndofDay EOD Batch Monitoring Production Support Monitor and support critical overnight batch processing activities for o Jack Henry SilverLake o Jack Henry frontend banking applications o Downstream interfaces and integrations Ensure successful completion of scheduled jobs interfaces and banking operational processes Investigate and resolve job failures workflow exceptions and processing delays Escalate critical production issues according to operational procedures Provide comprehensive shift handover updates to onsite and business teams ________________________________________ Cybermation Workload Automation Administration Develop maintain and support enterprise scheduling workflows and batch automation processes Monitor job execution dependencies alerts and workflow health Troubleshoot schedulerrelated failures and workflow bottlenecks Implement enhancements to improve batch processing reliability and efficiency Support Application Lifecycle Management ALM activities for scheduling and automation platforms ________________________________________ Automation Development Process Optimization Design and implement automation solutions to eliminate manual operational activities Develop and maintain o SSIS packages o VB Scripts o Batch scripts o C automation utilities Build automated notification and exceptionmanagement solutions Improve operational efficiency through workflow optimization and proactive monitoring ________________________________________ ServiceNow Incident Management Create update and manage production incidents in ServiceNow Document job failures operational exceptions root cause findings and remediation activities Ensure proper incident categorization and closure documentation Maintain complete operational records for business and audit purposes Collaborate with onsite teams during issue investigation and resolution ________________________________________ Monitoring Alerting Notification Management Develop and maintain automation for o Job completion notifications o Exception alerts o Escalation workflows o Operational dashboards Configure proactive monitoring to identify potential failures before business impact occurs Support continuous improvements to monitoring and alerting capabilities ________________________________________ Jack Henry Application Support Provide secondary production support for003A Jack Henry SilverLake Jack Henry ArgoKeys Jack Henry Synergy Reports Jack Henry Banno Jack Henry Commercial Center Jack Henry Pep Jack Henry iPay Jack Henry Teller Responsibilities include Monitoring overnight processing Investigating application alerts Coordinating issue resolution Supporting application availability and stability ________________________________________ Operational Excellence Continuous Improvement Identify recurring incidents and automate repetitive operational tasks Recommend process improvements to reduce production risks Support audit compliance and operational control requirements Participate in release deployments and operational readiness activities Contribute to knowledge base and support documentation updates ________________________________________ Required Qualifications Education Bachelors Degree in Computer Science Information Systems Engineering or related field Masters Degree preferred ________________________________________ Experience 8 years of IT experience in Application Support Production Support or Database Administration Minimum 3 years supporting Banking or Financial Services applications Strong experience in enterprise batch operations and automation support Experience supporting missioncritical overnight processing environments ________________________________________ Required Technical Skills Enterprise Scheduling Automation Cybermation CA Workload Automation Job Scheduling and Dependency Management Batch Processing Support Workflow Automation ________________________________________ Microsoft Technologies Microsoft SQL Server Advanced SQL Querying and Troubleshooting SSIS SQL Server Integration Services Performance Analysis and Data Validation ________________________________________ Programming Scripting C VB Script Windows Batch Scripting Automation Development Process Optimization ________________________________________ IT Service Management ServiceNow Incident Management Problem Management Change Management Production Support Governance ________________________________________ Banking Application Support Experience supporting one or more of Jack Henry SilverLake Jack Henry Synergy Jack Henry ArgoKeys Jack Henry Banno Commercial Banking Platforms Core Banking Applications Digital Banking Systems ________________________________________ Preferred Skills Banking Operations knowledge Core Banking Batch Processing ETL and Data Integration support Middleware and Interface Monitoring Release and Deployment Support Production Monitoring Tools ________________________________________ Banking Domain Knowledge Candidates should have exposure to Core Banking Operations Retail Banking Systems Digital Banking Platforms Financial Transaction Processing EndofDay EOD Processing Banking Reconciliation Processes Operational Controls and Compliance ________________________________________ Preferred Certifications Microsoft SQL Certifications ITIL Foundation Certification Cybermation Workload Automation Certifications Banking Technology Certifications ________________________________________ Leadership Soft Skills Strong analytical and troubleshooting skills Ability to work independently during overnight shifts Excellent documentation and communication skills Strong coordination with onsite and business teams Proactive mindset toward automation and continuous improvement Ability to manage multiple priorities in a critical production environment ________________________________________ Ideal Candidate Profile A banking technology professional with strong Cybermation SQL Server SSIS C and automation development expertise capable of supporting Jack Henry SilverLake and digital banking platforms managing overnight production operations and driving automation initiatives that improve operational efficiency and reduce manual intervention 9. Job Location : Primary Location :INTSHYDA15(ITIND GAR - Tower - 5 HYD - GAR STD) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Business Associate [60CW00] 11. Demand Requires Travel? : No 12. Certifications Required : No