About the Role
As a Field Services Engineer, you will make an impact by delivering exceptional end-user support across desktop, mobile, and workplace technologies. You will provide hands-on and remote technical assistance, manage endpoint devices, support collaboration technologies, and help ensure a seamless employee experience across the organization. You will be a valued member of Cloud Infrastructure and Security team, working closely with infrastructure, security, and application support teams to maintain a secure and reliable technology environment.
In This Role, You Will
• Provide technical support to end users through phone, email, remote support tools, and in-person assistance, ensuring timely resolution of hardware, software, and connectivity issues.
• Support employee onboarding activities, including account creation, device provisioning, workstation setup, and software installation.
• Deploy, manage, and troubleshoot mobile devices using Microsoft Intune and Jamf while ensuring compliance with organizational security standards.
• Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and workplace technology solutions.
• Support conference room technologies, including video conferencing systems, projectors, displays, and audio-visual equipment.
• Install, configure, maintain, and upgrade operating systems, applications, drivers, and endpoint devices across Windows and macOS environments.
• Perform hardware and software upgrades, replacements, and lifecycle refresh activities as required.
• Utilize IT Asset Management processes to track and manage assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Maintain accurate asset and configuration records within ServiceNow CMDB and document incidents, resolutions, and troubleshooting activities within the ticketing system.
• Collaborate with infrastructure, security, network, and application support teams to escalate and resolve complex technical issues.
• Ensure compliance with company policies, operational procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when required.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Orlando, FL.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
• 3+ years of experience providing Deskside Support, Field Services, End User Computing, or Desktop Support within an enterprise environment.
• Hands-on experience with MDM and endpoint management platforms, including Microsoft Intune, Jamf, and SCCM, covering device deployment, patch management, and administration.
• Strong knowledge of Active Directory administration, user account management, and Microsoft 365 technologies.
• Experience supporting Windows and macOS endpoints, mobile devices, printers, and workplace peripherals.
• Familiarity with device provisioning and deployment methodologies, including PXE Boot, Microsoft Autopilot, and endpoint imaging.
• Experience leveraging remote support tools and ticketing systems to diagnose, prioritize, and resolve technical issues.
• Strong troubleshooting, analytical, and documentation skills, with the ability to manage multiple priorities while delivering excellent customer service.
• Strong collaboration skills, with the ability to work effectively across technical and non-technical teams.
• Willingness to participate in an on-call support rotation and provide after-hours support as needed.
These Will Help You Stand Out
• ServiceNow Certified System Administrator (CSA), ITIL Foundation, or similar industry-recognized certifications.
• Experience supporting executive and VIP users in a high-touch support environment.
• Experience with IT Asset Management, hardware lifecycle governance, and maintaining accurate records in ServiceNow CMDB.
• Hands-on experience supporting conference room technologies, audio-visual systems, and video conferencing platforms.
• Exposure to endpoint security best practices, device compliance policies, and enterprise mobility solutions.
• Experience working within large-scale global enterprise environments with SLA-driven support models.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
